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More than a feeling : using hotel room attendants to improve understanding of job quality
Knox, Angela; Warhurst, Chris; Nickson, Dennis; Dutton, Eli - In: The international journal of human resource management 26 (2015) 12, pp. 1547-1567
Persistent link: https://www.econbiz.de/10011309101
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It's more than wages : analysis of the impact of internal labour markets on the quality of jobs
McPhail, Ruth; Fisher, Ron - In: The international journal of human resource management 19 (2008) 3, pp. 461-472
Persistent link: https://www.econbiz.de/10003752691
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The relationship between leader-member relations, job satisfaction and organizational commitment in international tourist hotels in Taiwan
Liao, Shu-hsien; Hu, Da-chian; Chung, Hui-ying - In: The international journal of human resource management 20 (2009) 8, pp. 1810-1826
Persistent link: https://www.econbiz.de/10003887700
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Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
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Strategic HRM as process : how HR system and organizational climate strength influence Chinese employee attitudes
Li, Xiaobei; Frenkel, Stephen; Sanders, Karin - In: The international journal of human resource management 22 (2011) 9, pp. 1825-1842
Persistent link: https://www.econbiz.de/10009234611
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What role does culture play? : a look at motivation and job satisfaction among hotel workers in Brazil
Sledge, Sally; Miles, Angela K.; Coppage, Samuel - In: The international journal of human resource management 19 (2008) 9, pp. 1667-1682
Persistent link: https://www.econbiz.de/10003782184
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The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang; Wu, Kuo-ping - In: The international journal of human resource management 25 (2014) 19, pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
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The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry
Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566
Persistent link: https://www.econbiz.de/10003992235
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A multi-level examination of quality-focused human resource practices and firm performance : evidence from the US healthcare industry
Akdere, Mesut - In: The international journal of human resource management 20 (2009) 9, pp. 1945-1964
Persistent link: https://www.econbiz.de/10003902959