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The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang; Wu, Kuo-ping - In: The international journal of human resource management 25 (2014) 19, pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
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More than a feeling : using hotel room attendants to improve understanding of job quality
Knox, Angela; Warhurst, Chris; Nickson, Dennis; Dutton, Eli - In: The international journal of human resource management 26 (2015) 12, pp. 1547-1567
Persistent link: https://www.econbiz.de/10011309101
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
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The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry
Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566
Persistent link: https://www.econbiz.de/10003992235
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Training policy and organisational performance in the Spanish hotel industry
Úbeda García, Mercedes; Marco Lajara, Bartolomé; … - In: The international journal of human resource management 24 (2013) 15, pp. 2851-2875
Persistent link: https://www.econbiz.de/10009780651
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Job stress, coping strategies, and burnout among hotel industry supervisors in Taiwan
Hu, Hsin-hui Sunny; Cheng, Chien-wei - In: The international journal of human resource management 21 (2010) 7/9, pp. 1337-1350
Persistent link: https://www.econbiz.de/10008649882
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Work-family conflict/family-work conflict, job stress, burnout and intention to leave in the hotel industry in Quebec (Canada) : moderating role of need for family friendly practic...
Mansour, Sari; Tremblay, Diane Gabrielle - In: The international journal of human resource management 29 (2018) 16, pp. 2399-2430
Persistent link: https://www.econbiz.de/10011950827
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Emotional exhaustion and job performance : the mediating role of organizational commitment
Tourigny, Louise; Baba, Vishwanath V.; Han, Jian; Wang, … - In: The international journal of human resource management 24 (2013) 3, pp. 514-532
Persistent link: https://www.econbiz.de/10009708972
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Firm size and the effectiveness of training for customer service
Lee, Gregory John - In: The international journal of human resource management 23 (2012) 12, pp. 2597-2613
Persistent link: https://www.econbiz.de/10009552573
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It's more than wages : analysis of the impact of internal labour markets on the quality of jobs
McPhail, Ruth; Fisher, Ron - In: The international journal of human resource management 19 (2008) 3, pp. 461-472
Persistent link: https://www.econbiz.de/10003752691