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~isPartOf:"The journal of business & industrial marketing"
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Customer loyalty and supplier...
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Lieferantenmanagement
323
Supplier relationship management
323
Relationship marketing
195
Beziehungsmarketing
192
Business-to-business marketing
175
B-to-B-Marketing
173
Lieferkette
64
Supply chain
64
Marketing management
52
Marketingmanagement
52
Customer satisfaction
45
Innovation
45
Kundenzufriedenheit
45
Business network
42
Unternehmensnetzwerk
42
Consumer behaviour
40
Konsumentenverhalten
40
Salespeople
36
Verkaufspersonal
36
E-commerce
33
Electronic Commerce
33
Firm performance
33
Unternehmenserfolg
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Betriebliche Wertschöpfung
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Value creation
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Innovation management
30
Innovationsmanagement
30
Inter-firm cooperation
29
Unternehmenskooperation
29
Confidence
27
Customer integration
27
Vertrauen
27
Kundenintegration
26
Dienstleistungsqualität
24
Service quality
24
Selling
23
Verkauf
23
B2B
22
Social Web
22
Social web
22
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Undetermined
211
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Svensson, Göran
7
Kowalkowski, Christian
6
Brashear-Alejandro, Thomas
4
Ulkuniemi, Pauliina
4
Åge, Lars-Johan
4
Betts-Outland, Harriette
3
Bush, Alan J.
3
Corsaro, Daniela
3
Garry, Tony
3
Grönroos, Christian
3
Kindström, Daniel
3
Lloréns-Montes, Francisco Javier
3
O'Toole, Thomas
3
Pullins, Ellen
3
Salo, Jari
3
Schwepker, Charles H. <Jr.>
3
Singh, Ramendra
3
Tangpong, Chanchai
3
Zolkiewski, Judith
3
Agnihotri, Raj
2
Anaza, Nwamaka A.
2
Ballantyne, David
2
Basterretxea, Imanol
2
Bettis-Outland, Harriette
2
Burton, Jamie
2
Cabanelas, Pablo
2
Cantù, Chiara
2
Chang, Hsin Hsin
2
Charterina, Jon
2
Chatterjee, Swagato
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Chelariu, Cristian
2
Chung, Jae-eun
2
Cobelli, Nicola
2
Dash, Satyabhusan
2
Drummond, Conor
2
Edvardsson, Bo
2
Engelseth, Per
2
Gebauer, Heiko
2
Geersbro, Jens
2
Geigenmüller, Anja
2
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International Conference on Relationship Marketing <9, 2009, Berlin>
3
Published in...
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The journal of business & industrial marketing
Journal of business research : JBR
1,148
Industrial marketing management : the international journal for industrial and high-tech firms
1,102
Journal of retailing and consumer services
867
International journal of production economics
778
International journal of production research
751
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
International journal of hospitality management
693
SpringerLink / Bücher
628
International journal of productivity and quality management : IJPQM
532
NBER working paper series
529
Working paper / National Bureau of Economic Research, Inc.
519
The TQM journal : the international review of organizational improvement
508
European journal of operational research : EJOR
503
The service industries journal
479
NBER Working Paper
478
International journal of quality & reliability management
470
Discussion paper / Centre for Economic Policy Research
420
Management science : journal of the Institute for Operations Research and the Management Sciences
367
The journal of services marketing
365
CESifo working papers
345
Total quality management & business excellence
322
Tourism management : research, policies, practice
306
Discussion paper series / IZA
299
Europäische Hochschulschriften / 5
277
International journal of contemporary hospitality management
275
International journal of industrial organization
269
Cogent business & management
255
Journal of the Academy of Marketing Science
255
Journal of travel and tourism marketing
254
Economics letters
238
Journal of hospitality marketing & management
238
Gabler Edition Wissenschaft
232
Journal of economic behavior & organization : JEBO
229
Journal of strategic marketing
226
Quality management journal : QMJ
226
Transportation research / E : an international journal
223
Journal of air transport management
219
International journal of services and operations management
212
Journal of marketing
212
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ECONIS (ZBW)
427
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1
Service quality and satisfaction in business-to-business services
Spreng, Richard A.
;
Shi, Linda Hui
;
Page, Thomas J.
- In:
The journal of business & industrial marketing
24
(
2009
)
8
,
pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
Saved in:
2
The effects of goods-related and service-related B2B brand images on customer loyalty
Cassia, Fabio
;
Cobelli, Nicola
;
Ugolini, Marta
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 722-732
Persistent link: https://www.econbiz.de/10011694208
Saved in:
3
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
4
Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura
;
Cabanelas, Pablo
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
Saved in:
5
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
6
The impact of service encounter quality in service evaluation : evidence from a business-to-business context
Jayawardhena, Chanaka
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 338-348
Persistent link: https://www.econbiz.de/10008655583
Saved in:
7
Rational and emotional factors of customer satisfaction and brand loyalty in a business-to-business setting
Elsäßer, Marc
;
Wirtz, Bernd W.
- In:
The journal of business & industrial marketing
32
(
2017
)
1
,
pp. 139-153
Persistent link: https://www.econbiz.de/10011609381
Saved in:
8
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
9
Suppliers' power relationships with industrial key customers
Lacoste, Sylvie
;
Blois, Keith J.
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
Saved in:
10
How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components
Guo, Chiquan
;
Wang, Yong Jian
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10010532053
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