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~isPartOf:"The journal of services marketing"
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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
130
Kundenzufriedenheit
130
Consumer behaviour
107
Konsumentenverhalten
107
Beziehungsmarketing
96
Relationship marketing
96
Customer service
54
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54
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41
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Complaint management
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Retail trade
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Service encounter
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Sharma, Piyush
9
Klaus, Philipp
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4
Luk, Sherriff T. K.
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McColl-Kennedy, Janet R.
4
O'Cass, Aron
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3
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Chan, Anthony
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Cronin, J. J.
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The journal of services marketing
NBER working paper series
814
Working paper / National Bureau of Economic Research, Inc.
741
NBER Working Paper
679
The journal of real estate finance and economics
514
Discussion paper series / IZA
435
International journal of hospitality management
429
Journal of retailing and consumer services
352
Journal of housing economics
314
Economics of education review
309
The service industries journal
296
Journal of business research : JBR
277
Journal of urban economics
271
Regional science & urban economics
256
IZA Discussion Paper
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Applied economics
218
CESifo working papers
215
Discussion paper / Centre for Economic Policy Research
188
Auditing : a journal of practice & theory
173
Real estate economics : journal of the American Real Estate and Urban Economics Association
171
International journal of contemporary hospitality management
168
Land economics : applied research on environmental resources
168
The journal of real estate research
158
Working paper
153
Discussion paper
149
Journal of air transport management
147
Tourism management : research, policies, practice
145
Journal of hospitality marketing & management
140
Services marketing quarterly
140
Applied economics letters
130
The TQM journal : the international review of organizational improvement
130
Journal of travel and tourism marketing
127
Discussion papers / CEPR
125
Journal of public economics
118
International journal of quality and service sciences
114
International journal of quality & reliability management
113
The American economic review
113
International journal of productivity and quality management : IJPQM
110
Service business
109
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ECONIS (ZBW)
211
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1
As time goes by ... maintaining longitudinal satisfaction : a perspective of hedonic adaptation
Ying, Yu
;
Jing, Fengjie
;
Bang, Nguyen
;
Chen, Junsong
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10011445623
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
6
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
7
Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
Saved in:
8
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
9
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
10
Managing the downside effect of a productivity orientation
Ye, Jun
;
King, Jesse
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 238-254
Persistent link: https://www.econbiz.de/10011487082
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