Narrow search
Showing 1 - 7 of 7
Cover Image
How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany
Walsh, Gianfranco; Dinnie, Keith; Wiedmann, Klaus-Peter - In: The journal of services marketing 20 (2006) 6, pp. 412
Persistent link: https://www.econbiz.de/10007295688
Cover Image
How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany
Walsh, Gianfranco; Dinnie, Keith; Wiedmann, Klaus-Peter - In: The journal of services marketing 20 (2006) 6-7, pp. 412-421
Persistent link: https://www.econbiz.de/10007378834
Cover Image
Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: The journal of services marketing 29 (2015) 3, pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
Cover Image
Do service scripts exacerbate job demand-induced customer perceived discrimination?
Walsh, Gianfranco; Hammes, Eva Katharina - In: The journal of services marketing 31 (2017) 4/5, pp. 471-479
Persistent link: https://www.econbiz.de/10011742757
Cover Image
A segmentation of adolescent online users and shoppers
Hill, William W.; Beatty, Shraron E.; Walsh, Gianfranco - In: The journal of services marketing 27 (2013) 5, pp. 347-360
Persistent link: https://www.econbiz.de/10010127942
Cover Image
A segmentation of adolescent online users and shoppers
Hill, William W.; Beatty, Sharon E.; Walsh, Gianfranco - In: The journal of services marketing 27 (2013) 5, pp. 347-360
Persistent link: https://www.econbiz.de/10010162206
Cover Image
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; … - In: The journal of services marketing 31 (2017) 2, pp. 185-199
Persistent link: https://www.econbiz.de/10011654735