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SERVICE ORIENTED ARCHITECTURE
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Services
61
Dienstleistung
56
Dienstleistungsqualität
27
Service quality
27
Dienstleistungssektor
26
Service industry
26
Beziehungsmarketing
23
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23
Consumer behaviour
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Customer service
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Konsumentenverhalten
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Kundenservice
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Customer satisfaction
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Kundenintegration
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Kundenzufriedenheit
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Betriebliche Wertschöpfung
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Innovation
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Value creation
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Services marketing
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Service-Dominant Logic
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Service-dominant logic
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Innovationsmanagement
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Service delivery
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Service design
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Service encounter
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Unternehmensdienstleistung
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Customer experience
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Lieferantenmanagement
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Service ecosystem
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Supplier relationship management
5
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Alkire, Linda
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The journal of services marketing
Econometrics
243
SpringerLink / Bücher
142
MPRA Paper
114
The service industries journal
66
IZA Discussion Papers
61
Journal of business research : JBR
61
Journal of service management
59
Schriften zum Produktionsmanagement
57
Journal of Services Marketing
50
Computational Economics
45
Journal of service research : JSR
44
Working Papers / eSocialSciences
40
Discussion paper series / IZA
36
Post-Print / HAL
31
Research
30
Working Paper
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
Springer eBook Collection / Business and Economics
29
IZA Discussion Paper
28
Springer eBook Collection
28
Services marketing quarterly
27
Journal of retailing and consumer services
26
Gabler Edition Wissenschaft
25
International journal of production economics
25
Journal of service research
25
The journal of business & industrial marketing
25
Economics Bulletin
23
International journal of services technology and management
23
Journal of Service Management
23
ZEW Discussion Papers
23
Working paper
22
Working Paper Series of the German Council for Social and Economic Data
20
Working paper / National Bureau of Economic Research, Inc.
20
CEPR Discussion Papers
19
European Journal of Marketing
19
European review of service economics and management
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of hospitality management
19
NBER working paper series
19
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ECONIS (ZBW)
61
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1
The impact of congruence in cause marketing campaigns for service firms
Roy, Donald P.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 255-263
Persistent link: https://www.econbiz.de/10003990937
Saved in:
2
Characteristics of
services
: a new approach uncovers their value
Benoit, Sabine
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 359-368
Persistent link: https://www.econbiz.de/10008653369
Saved in:
3
The impact of network and environmental factors on service innovativeness
Lee, Ruby P.
;
Ginn, Gregory O.
;
Naylor, Gillian
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 397-406
Persistent link: https://www.econbiz.de/10009525720
Saved in:
4
Fresh thinking in
services
marketing : contemporary, cutting-edge and creative thoughts
Russell-Bennett, Rebekah
;
Baron, Steve
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 421-424
Persistent link: https://www.econbiz.de/10011418232
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
7
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
8
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
9
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
10
An instrument to measure the customer-based corporate reputation of large service organizations
Wepener, Marietjie
;
Boshoff, Christo
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 163-172
Persistent link: https://www.econbiz.de/10011309003
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