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The Impact of a Customer Servi...
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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Beziehungsmarketing
137
Relationship marketing
137
Consumer behaviour
136
Konsumentenverhalten
136
Customer service
62
Kundenservice
62
Dienstleistungssektor
46
Service industry
46
Beschwerdemanagement
35
Complaint management
35
Services
29
Dienstleistung
27
Satisfaction
24
Customer experience
23
Emotion
21
USA
21
United States
21
Einzelhandel
20
Retail trade
20
Arbeitszufriedenheit
19
Job satisfaction
19
Customer integration
15
Kundenintegration
15
Service encounter
15
Dienstleistungsmarketing
13
Services marketing
13
Viral marketing
13
Virales Marketing
13
Betriebliche Wertschöpfung
12
Loyalty
12
Selbstbedienung
12
Self-service
12
Servicescape
12
Value creation
12
Confidence
11
Vertrauen
11
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272
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272
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Sharma, Piyush
9
Klaus, Philipp
6
Collier, Joel E.
5
Mattila, Anna S.
5
O'Cass, Aron
5
Barnes, Donald C.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
Carlson, Jamie
3
Harris, Lloyd C.
3
Holloway, Betsy Bugg
3
Huang, Min-Hsin
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Bang, Nguyen
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Coughlan, Joseph
2
Cronin, J. J.
2
Daunt, Kate L.
2
Dodds, Sarah
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Furrer, Olivier
2
Ghazisaeedi, Mehdi
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Gruber, Thorsten
2
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The journal of services marketing
International journal of hospitality management
546
Journal of retailing and consumer services
539
Journal of business research : JBR
411
The service industries journal
365
Journal of Services Marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
International Journal of Bank Marketing
144
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
131
European Journal of Marketing
128
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
121
International journal of quality and service sciences
119
Journal of service management
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
SpringerLink / Bücher
106
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
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ECONIS (ZBW)
272
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1
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272
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1
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
2
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
3
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
4
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
5
The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Allred, Chad R.
;
Money, R. Bruce
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 183-195
Persistent link: https://www.econbiz.de/10003990917
Saved in:
6
Customer experience management: a critical review of an emerging idea
Palmer, Adrian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
Saved in:
7
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
8
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
9
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
10
Consumer sociability and service provider expertise influence on service relationship success
Spake, Deborah F.
;
Megehee, Carol M.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10008653373
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