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~isPartOf:"The journal of services marketing"
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Kundenintegrativer Marketing-M...
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
117
Konsumentenverhalten
117
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
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32
Service industry
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Customer integration
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Kundenintegration
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Customer experience
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Dienstleistungsmarketing
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Services marketing
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USA
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United States
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Beschwerdemanagement
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Complaint management
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Dienstleistung
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Emotion
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Supplier relationship management
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Betriebliche Wertschöpfung
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Value creation
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Customer engagement
17
Social Web
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Social web
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Einzelhandel
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Loyalty
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Retail trade
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Customer value
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Klaus, Philipp
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Burton, Jamie
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The journal of services marketing
SpringerLink / Bücher
1,671
Journal of business research : JBR
800
Journal of retailing and consumer services
597
European Journal of Marketing
563
Industrial marketing management : the international journal for industrial and high-tech firms
522
Springer eBook Collection
387
Gabler Edition Wissenschaft
368
Springer eBook Collection / Business and Economics
368
Europäische Hochschulschriften / 5
323
International journal of hospitality management
284
Research
260
Marketing Intelligence & Planning
254
The journal of business & industrial marketing
223
Journal of the Academy of Marketing Science
214
Journal of Food Distribution Research
208
Journal of strategic marketing
205
Lehrbuch
192
The service industries journal
190
Journal of marketing
184
Journal of Business & Industrial Marketing
172
European journal of marketing : EJM
171
Journal of marketing management : MM
154
International journal of electronic customer relationship management : IJECRM
153
International Journal of Bank Marketing
148
Journal of Consumer Marketing
144
Marketing intelligence & planning
140
Management Science
135
Journal of travel and tourism marketing
134
International journal of contemporary hospitality management
130
Journal of Agricultural and Applied Economics
130
Asia Pacific journal of marketing and logistics
125
essentials
124
The journal of product & brand management
123
Journal of hospitality marketing & management
122
Psychology & marketing
119
Tourism management : research, policies, practice
119
Hamburger Schriften zur Marketingforschung
118
Journal of service research : JSR
118
Management science : journal of the Institute for Operations Research and the Management Sciences
118
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ECONIS (ZBW)
226
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1
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226
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1
Guest editorial: relationship
marketing
: past, present and future
Gummerus, Johanna
;
Koskull, Catharina von
;
Kowalkowski, …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 1-5
Persistent link: https://www.econbiz.de/10011615567
Saved in:
2
Revitalizing relationship
marketing
Sheth, Jagdish N.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 6-10
Persistent link: https://www.econbiz.de/10011615581
Saved in:
3
Service customer commitment and response
Jones, Tim
;
Fox, Gavin L.
;
Taylor, Shirley F.
; …
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 16-28
Persistent link: https://www.econbiz.de/10003953401
Saved in:
4
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
5
Embedding relationship cues in written communication
Raciti, Maria M.
;
Dagger, Tracey S.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 103-111
Persistent link: https://www.econbiz.de/10003990879
Saved in:
6
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
7
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
8
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
9
A CIT investigation of other customers' influence in services
Zhang, Jingyun
;
Beatty, Sharon E.
;
Mothersbaugh, David
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 389-399
Persistent link: https://www.econbiz.de/10008653366
Saved in:
10
Characteristics of services : a new approach uncovers their value
Benoit, Sabine
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 359-368
Persistent link: https://www.econbiz.de/10008653369
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