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~isPartOf:"The journal of services marketing"
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Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
133
Service quality
133
Consumer behaviour
119
Konsumentenverhalten
119
Beziehungsmarketing
115
Relationship marketing
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Customer service
49
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49
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31
Virales Marketing
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Dienstleistungssektor
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Service industry
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Beschwerdemanagement
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Complaint management
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Satisfaction
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Emotion
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Service encounter
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Service recovery
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Sharma, Piyush
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Klaus, Philipp
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Mattila, Anna S.
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O'Cass, Aron
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The journal of services marketing
Journal of business research : JBR
548
Journal of retailing and consumer services
531
International journal of hospitality management
453
Tourism management : research, policies, practice
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Journal of travel and tourism marketing
208
The service industries journal
203
Journal of hospitality marketing & management
185
Journal of Services Marketing
184
International journal of contemporary hospitality management
176
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
150
Cogent business & management
149
Psychology & marketing
134
Asia Pacific journal of marketing and logistics
118
SpringerLink / Bücher
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
113
European Journal of Marketing
110
Journal of the Academy of Marketing Science
108
Services marketing quarterly
108
International Journal of Bank Marketing
106
Tourism management perspectives : TMP
102
European journal of marketing : EJM
100
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
100
International journal of productivity and quality management : IJPQM
100
International journal of business information systems : IJBIS
99
Journal of service research : JSR
99
Service business
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Journal of air transport management
95
Journal of marketing
95
Journal of strategic marketing
92
The TQM journal : the international review of organizational improvement
92
Technological forecasting & social change : an international journal
86
Total quality management & business excellence
85
International journal of internet marketing and advertising : IJIMA
84
Tourism analysis : an interdisciplinary tourism & hospitality journal
82
International Journal of Contemporary Hospitality Management
79
Journal of service management
77
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
76
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ECONIS (ZBW)
218
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1
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
4
Examining the antecedents and consequences of gratitude
Hasan, Syed Fazal E.
;
Mortimer, Gary
;
Lings, Ian N.
; …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 34-47
Persistent link: https://www.econbiz.de/10011615638
Saved in:
5
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
6
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
7
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
8
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
9
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
10
Frequent (flier) frustration and the dark side of word-of-web : exploring online dysfunctional behavior in online feedback forums
Tuzovic, Sven
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 446-457
Persistent link: https://www.econbiz.de/10008749365
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