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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
20
Complaint management
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Virales Marketing
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Services
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14
Kundenintegration
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Servicescape
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Brand image
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Corporate Social Responsibility
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Mattila, Anna S.
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5
Daunt, Kate L.
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4
Hollebeek, Linda D.
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The journal of services marketing
Journal of business research : JBR
2,007
Journal of retailing and consumer services
1,949
International journal of consumer studies
762
International journal of hospitality management
727
Psychology & marketing
682
Journal of consumer research : JCR ; an interdisciplinary bimonthly
604
NBER working paper series
588
Working paper / National Bureau of Economic Research, Inc.
507
NBER Working Paper
446
SpringerLink / Bücher
405
Asia Pacific journal of marketing and logistics
396
The journal of product & brand management
394
Management science : journal of the Institute for Operations Research and the Management Sciences
369
Journal of marketing research : JMR
358
The journal of brand management : an international journal
355
European journal of marketing : EJM
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of retailing
322
Journal of travel and tourism marketing
322
Journal of international consumer marketing
321
Journal of marketing management : MM
310
Technological forecasting & social change : an international journal
305
Cogent business & management
302
Journal of consumer behaviour : an international research review
302
The international review of retail, distribution and consumer research
299
Journal of marketing communications
298
Marketing letters : a journal of research in marketing
298
Tourism management : research, policies, practice
298
International journal of retail & distribution management
297
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
296
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
291
Journal of marketing
288
The journal of consumer marketing
286
Journal of fashion marketing and management
284
Journal of business ethics : JOBE
282
Journal of the Academy of Marketing Science
275
Journal of economic psychology : research in economic psychology and behavioral economics
272
International journal of contemporary hospitality management
265
Journal of hospitality marketing & management
250
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ECONIS (ZBW)
260
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1
Emotional timescapes : the temporal perspective and consumption emotions in services
Maguire, Louise
;
Geiger, Susi
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 211-223
Persistent link: https://www.econbiz.de/10011308999
Saved in:
2
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
Saved in:
3
What makes services customers say "buy it with a mobile phone"?
San-Martín, Sonia
;
Prodanova, Jana
;
Catalán, Blanca López
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 601-614
Persistent link: https://www.econbiz.de/10011635020
Saved in:
4
Improving base-of-the-pyramid consumer welfare through mobile technology services
Pandey, Devansh
;
Mukherjee, Srabanti
;
Das, Gopal
; …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 232-244
Persistent link: https://www.econbiz.de/10013407479
Saved in:
5
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
6
The determinants of consumer attitude toward service innovation : the evidence of ETC system in Taiwan
Lee, Bruce C. Y.
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 9-19
Persistent link: https://www.econbiz.de/10009519758
Saved in:
7
Exploring the fit between mobile application service and application privacy
Hsieh, Jung-Kuei
;
Li, Hsiang-Tzu
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 264-282
Persistent link: https://www.econbiz.de/10013407482
Saved in:
8
Religious influence on consumers' high-infolvement purchasing decisions
Siala, Haytham
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 579-589
Persistent link: https://www.econbiz.de/10010231167
Saved in:
9
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
10
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
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