Narrow search
Showing 1 - 10 of 215
Cover Image
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Cover Image
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal; Shamim, Amjad; Saleem, Muhammad Shoaib - In: The journal of services marketing 36 (2022) 7, pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Cover Image
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2/3, pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Cover Image
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah; Alzboun, Nidal; Alrawadieh, Ziad; … - In: The journal of services marketing 37 (2023) 2, pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Cover Image
Developing a scale for measuring the personality of sport teams
Tsiotsou, Rodoula - In: The journal of services marketing 26 (2012) 4, pp. 238-252
Persistent link: https://www.econbiz.de/10009581950
Cover Image
Too much of a good thing : curvilinear effects in the evaluation of services and the mediating role of trust
Vlachos, Pavlos A.; Vrechopoulos, Adam P.; Pramatari, K. - In: The journal of services marketing 25 (2011) 6, pp. 440-450
Persistent link: https://www.econbiz.de/10009390046
Cover Image
The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros; Boukis, Achilleas - In: The journal of services marketing 27 (2013) 4, pp. 322-333
Persistent link: https://www.econbiz.de/10009788844
Cover Image
Customers' relationship expectations and costs as segmentation variables : preliminary evidence from banking
Dimitriadis, Sergios - In: The journal of services marketing 25 (2011) 4, pp. 294-308
Persistent link: https://www.econbiz.de/10009272268
Cover Image
Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Cover Image
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, … - In: The journal of services marketing 29 (2015) 6/7, pp. 430-435
Persistent link: https://www.econbiz.de/10011418250