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~isPartOf:"The journal of services marketing"
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Classification of the services...
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Services
61
Dienstleistung
56
Dienstleistungsqualität
27
Service quality
27
Dienstleistungssektor
26
Service industry
26
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
17
Customer service
17
Konsumentenverhalten
17
Kundenservice
17
Customer integration
15
Customer satisfaction
15
Kundenintegration
15
Kundenzufriedenheit
15
Betriebliche Wertschöpfung
10
Innovation
10
Service innovation
10
Value creation
10
Dienstleistungsmarketing
9
Services marketing
9
Service-Dominant Logic
7
Service-dominant logic
7
Business services
6
Innovation management
6
Innovationsmanagement
6
Service delivery
6
Service design
6
Service encounter
6
Unternehmensdienstleistung
6
Customer experience
5
Lieferantenmanagement
5
Service ecosystem
5
Supplier relationship management
5
Well-being
5
Co-creation
4
Customer value
4
Dienstleistungsinnovation
4
Dienstleistungsmanagement
4
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Online availability
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Undetermined
39
Free
1
Type of publication
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Article
62
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Article in journal
62
Aufsatz in Zeitschrift
62
Language
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English
62
Author
All
Alkire, Linda
2
Barrios, Andrés
2
Benoit, Sabine
2
Bruce, Helen L.
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Rosenbaum, Mark
2
Russell-Bennett, Rebekah
2
Sharma, Piyush
2
Witell, Lars
2
Wuenderlich, Nancy V.
2
Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Al-Wugayan, Adel A. A.
1
Altobello, Suzanne
1
Anderson, Laurel
1
Anderson, Sidney
1
Andreassen, Tor Wallin
1
Baek, Tae Hyun
1
Baker, Virginia
1
Ball, Joan
1
Ballantyne, David
1
Baron, Steve
1
Boshoff, Christo
1
Boukis, Achilleas
1
Bouman, Nijs
1
Brady, Michael K.
1
Brodie, Roderick J.
1
Buoye, Alexander
1
Buranapin, Siriwut
1
Burton, Jamie
1
Camacho, Sonia
1
Carswell, Sue
1
Carter, Leanne
1
Cheng, Yu-chun
1
Chiu, Hung-chang
1
Chowdhury, Indranil Roy
1
Chuanchuen, Akkawanitcha
1
Colurcio, Maria
1
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Published in...
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The journal of services marketing
SpringerLink / Bücher
140
The service industries journal
70
Journal of business research : JBR
67
European journal of operational research : EJOR
63
MPRA Paper
63
Journal of service management
60
Schriften zum Produktionsmanagement
57
Working Papers / eSocialSciences
47
Journal of service research : JSR
44
International journal of production economics
35
Journal of information & knowledge management : JIKM
35
Post-Print / HAL
34
Working paper / National Bureau of Economic Research, Inc.
34
Industrial marketing management : the international journal for industrial and high-tech firms
32
International journal of production research
31
Research
31
Springer eBook Collection
31
Springer eBook Collection / Business and Economics
29
International journal of business information systems : IJBIS
28
Journal of retailing and consumer services
28
Services marketing quarterly
27
Working paper
26
Бизнес Информ
26
Gabler Edition Wissenschaft
25
Journal of service research
25
NBER working paper series
25
Working Paper
25
International journal of services technology and management
23
The journal of business & industrial marketing
23
International journal of hospitality management
22
NBER Working Paper
22
ZEW Discussion Papers
22
Computers & operations research : and their applications to problems of world concern ; an international journal
20
European journal of marketing : EJM
20
European review of service economics and management
20
IZA Discussion Papers
20
Research policy : policy, management and economic studies of science, technology and innovation
20
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Service business
19
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ECONIS (ZBW)
62
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62
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1
A practical perspective on the
classification
of service innovations
Hsieh, Jung-kuei
;
Chiu, Hung-chang
;
Wei, Chih-ping
; …
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 371-384
Persistent link: https://www.econbiz.de/10010127938
Saved in:
2
Taxonomy of service-based loyalty program members
Hansen, John D.
;
Deitz, George D.
;
Morgan, Robert M.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 271-282
Persistent link: https://www.econbiz.de/10008653377
Saved in:
3
Fresh thinking in
services
marketing : contemporary, cutting-edge and creative thoughts
Russell-Bennett, Rebekah
;
Baron, Steve
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 421-424
Persistent link: https://www.econbiz.de/10011418232
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
6
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
7
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
8
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
9
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
10
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
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