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Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.; Jarvis, Wade; Soutar, Geoffrey N. - In: The journal of services marketing 29 (2015) 6/7, pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
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Internationalization strategies for services : a retrospective
Grönroos, Christian - In: The journal of services marketing 30 (2016) 2, pp. 129-132
Persistent link: https://www.econbiz.de/10011486858
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Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J. - In: The journal of services marketing 30 (2016) 3, pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd - In: The journal of services marketing 30 (2016) 4, pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
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The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana - In: The journal of services marketing 30 (2016) 4, pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
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Strategies to enhance consumers' identification with a service firm
Huang, Min-Hsin; Cheng, Zhao-Hong - In: The journal of services marketing 30 (2016) 4, pp. 449-461
Persistent link: https://www.econbiz.de/10011615483
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Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai; Song, Yiping; Chen, Sixing; Xia, Xin - In: The journal of services marketing 31 (2017) 1, pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
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The antecedents of strategic pricing and its effect on company performance in the case of industrial service firms
Indounas, Kostis - In: The journal of services marketing 28 (2014) 5, pp. 402-413
Persistent link: https://www.econbiz.de/10010419901