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The role of emotions in online consumer behavior: a comparison of search, experience, and credence services
Mazaheri, Ebrahim; Richard, Marie-Odile; Laroche, Michel - In: The journal of services marketing 26 (2012) 7, pp. 535-551
Persistent link: https://www.econbiz.de/10010031681
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The role of emotions in online consumer behavior : a comparison of search, experience, and credence services
Mazaheri, Ebrahim; Richard, Marie-Odile; Laroche, Michael - In: The journal of services marketing 26 (2012) 7, pp. 535-550
Persistent link: https://www.econbiz.de/10009672289
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Individualistic orientation and consumer susceptibility to interpersonal influence
Mourali, Mehdi; Laroche, Michel; Pons, Frank - In: The journal of services marketing 19 (2005) 3, pp. 164-173
Persistent link: https://www.econbiz.de/10007098341
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Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers
Laroche, Michel; Teng, Lefa; Michon, Richard; Chebat, … - In: The journal of services marketing 19 (2005) 3, pp. 157-163
Persistent link: https://www.econbiz.de/10007098342
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How intangibility affects perceived risk: the moderating role of knowledge and involvement
Laroche, Michel; Bergeron, Jasmin; Goutaland, Christine - In: The journal of services marketing 17 (2003) 2-3, pp. 122-140
Persistent link: https://www.econbiz.de/10007105326
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How intangibility affects perceived risk: the moderating role of knowledge and involvement
Laroche, Michel; Bergeron, Jasmin; Goutaland, Christine - In: The journal of services marketing 17 (2003) 2-3, pp. 122-140
Persistent link: https://www.econbiz.de/10007105425
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Service quality and satisfaction: an international comparison of professional services perceptions
Ueltschy, Linda C.; Laroche, Michel; Eggert, Axel; … - In: The journal of services marketing 21 (2007) 6, pp. 410-423
Persistent link: https://www.econbiz.de/10007797743