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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
108
Konsumentenverhalten
108
Beziehungsmarketing
96
Relationship marketing
96
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
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Beschwerdemanagement
30
Complaint management
30
Services
27
Dienstleistung
25
Customer experience
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Einzelhandel
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Retail trade
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Service encounter
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Emotion
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Satisfaction
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Selbstbedienung
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Self-service
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Servicescape
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Arbeitszufriedenheit
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Customer integration
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Job satisfaction
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Kundenintegration
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Mobilkommunikation
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Service recovery
10
Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
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9
Services marketing
9
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Sharma, Piyush
9
Klaus, Philipp
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Collier, Joel E.
4
Luk, Sherriff T. K.
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McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
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3
Carlson, Jamie
3
Holloway, Betsy Bugg
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Mattila, Anna S.
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Palmer, Adrian
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Zhan, Wu
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Ashill, Nicholas J.
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Babakus, Emin
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Brady, Michael K.
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Bruce, Helen L.
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Chan, Anthony
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Chen, Ivy S. N.
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Cheng, Zhao-Hong
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Choi, Beom Joon
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Cronin, J. J.
2
Dodds, Sarah
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Edvardsson, Bo
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Finsterwalder, Jörg
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Ghazisaeedi, Mehdi
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Gustafsson, Anders
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Halvorson, Wade
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Heerden, Gené van
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The journal of services marketing
SpringerLink / Bücher
1,127
Working paper / National Bureau of Economic Research, Inc.
456
NBER working paper series
442
International journal of hospitality management
410
Europäische Hochschulschriften / 5
388
NBER Working Paper
365
Journal of retailing and consumer services
339
Journal of business research : JBR
332
The service industries journal
320
Springer eBook Collection
294
Technological forecasting & social change : an international journal
273
Ifo Schnelldienst
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
Telecommunications policy : the international journal of digital economy, data sciences and new media
216
Gabler Edition Wissenschaft
207
Discussion paper series / IZA
205
Discussion paper / Centre for Economic Policy Research
176
Auditing : a journal of practice & theory
175
ifo Schnelldienst
173
International journal of contemporary hospitality management
171
Springer eBook Collection / Business and Economics
171
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
144
International journal of business information systems : IJBIS
144
Research
143
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
138
The TQM journal : the international review of organizational improvement
135
Cogent business & management
132
Tourism management : research, policies, practice
132
Journal of Services Marketing
130
Journal of travel and tourism marketing
130
Working paper
128
IZA Discussion Paper
123
International journal of productivity and quality management : IJPQM
121
Discussion paper
119
Service business
119
CESifo working papers
117
Health care management review : HCM review
116
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ECONIS (ZBW)
213
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1
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
2
The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum
;
Ngai, Liqing W. L. C.
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
Saved in:
3
What are the fundamental features supporting service quality?
Ueno, Akiko
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 74-86
Persistent link: https://www.econbiz.de/10003953411
Saved in:
4
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
5
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
6
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
7
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
8
The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Allred, Chad R.
;
Money, R. Bruce
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 183-195
Persistent link: https://www.econbiz.de/10003990917
Saved in:
9
Customer experience management: a critical review of an emerging idea
Palmer, Adrian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
Saved in:
10
Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility
Featherman, Mauricio S.
;
Miyazaki, Anthony D.
;
Sprott, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 219-229
Persistent link: https://www.econbiz.de/10003990929
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