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~isPartOf:"The journal of services marketing"
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Service quality, experiential...
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Consumer behaviour
259
Konsumentenverhalten
259
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Beziehungsmarketing
176
Relationship marketing
176
Customer service
66
Kundenservice
66
Dienstleistungssektor
54
Service industry
54
Beschwerdemanagement
40
Complaint management
40
Emotion
38
Services
33
Dienstleistung
31
USA
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United States
30
Customer experience
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Einzelhandel
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Retail trade
26
Satisfaction
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Viral marketing
25
Virales Marketing
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Kundenintegration
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Brand management
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Markenführung
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Online retailing
21
Online-Handel
21
Social Web
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Social web
20
Arbeitszufriedenheit
19
Dienstleistungsmarketing
19
Job satisfaction
19
Services marketing
19
Brand image
17
Markenimage
17
Service encounter
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Sharma, Piyush
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Mattila, Anna S.
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Klaus, Philipp
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O'Cass, Aron
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Collier, Joel E.
5
Harris, Lloyd C.
5
Barnes, Donald C.
4
Daunt, Kate L.
4
Hollebeek, Linda D.
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Luk, Sherriff T. K.
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McColl-Kennedy, Janet R.
4
Rosenbaum, Mark
4
Beatty, Sharon E.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Huang, Min-Hsin
3
Jang, Soocheong
3
Kim, Namwoon
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
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Babakus, Emin
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Bang, Nguyen
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Baron, Steve
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Basso, Kenny
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Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
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The journal of services marketing
Journal of business research : JBR
2,200
Journal of retailing and consumer services
2,080
International journal of hospitality management
1,008
International journal of consumer studies
779
Psychology & marketing
696
NBER working paper series
684
Working paper / National Bureau of Economic Research, Inc.
611
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
NBER Working Paper
541
The service industries journal
481
Tourism management : research, policies, practice
452
SpringerLink / Bücher
444
Asia Pacific journal of marketing and logistics
439
Journal of travel and tourism marketing
419
The journal of product & brand management
398
Management science : journal of the Institute for Operations Research and the Management Sciences
390
European journal of marketing : EJM
382
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
373
The journal of brand management : an international journal
367
Cogent business & management
365
Journal of marketing management : MM
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of retailing
345
Journal of marketing
334
Journal of hospitality marketing & management
333
Journal of international consumer marketing
331
Journal of the Academy of Marketing Science
324
Marketing letters : a journal of research in marketing
318
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
Journal of consumer behaviour : an international research review
308
Journal of fashion marketing and management
303
The international review of retail, distribution and consumer research
301
Journal of marketing communications
300
The journal of consumer marketing
294
Technological forecasting & social change : an international journal
292
Journal of business ethics : JOBE
284
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
284
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ECONIS (ZBW)
395
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395
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1
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
2
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
3
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
4
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
5
Retrospective: the effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 373-376
Persistent link: https://www.econbiz.de/10011615443
Saved in:
6
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
Saved in:
7
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
8
Strategies to enhance consumers' identification with a service firm
Huang, Min-Hsin
;
Cheng, Zhao-Hong
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 449-461
Persistent link: https://www.econbiz.de/10011615483
Saved in:
9
Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
Saved in:
10
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
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