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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Customer service
71
Kundenservice
71
Dienstleistungssektor
63
Service industry
63
Emotion
43
Services
43
Beschwerdemanagement
40
Complaint management
40
USA
40
United States
40
Dienstleistung
39
Customer integration
35
Kundenintegration
35
Dienstleistungsmarketing
32
Services marketing
32
Einzelhandel
29
Retail trade
29
Arbeitszufriedenheit
28
Job satisfaction
28
Satisfaction
28
Customer experience
26
Viral marketing
26
Virales Marketing
26
Brand management
25
Markenführung
25
Social Web
24
Social web
24
Arbeitsverhalten
22
Work behaviour
22
Betriebliche Wertschöpfung
21
Lieferantenmanagement
21
Online retailing
21
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Sharma, Piyush
11
Mattila, Anna S.
8
Harris, Lloyd C.
6
Klaus, Philipp
6
O'Cass, Aron
6
Collier, Joel E.
5
Barnes, Donald C.
4
Beatty, Sharon E.
4
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Holloway, Betsy Bugg
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
Patterson, Paul G.
4
Rosenbaum, Mark
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Carlson, Jamie
3
Dagger, Tracey S.
3
Frow, Pennie
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Grönroos, Christian
3
Heinonen, Kristina
3
Huang, Min-Hsin
3
Hur, Won-Moo
3
Jang, Soocheong
3
Kim, Namwoon
3
Neale, Larry
3
Palmer, Adrian
3
Payne, Adrian
3
Poddar, Amit
3
Rayburn, Steven W.
3
Seger-Guttmann, Tali
3
Walsh, Gianfranco
3
Wong, IpKin Anthony
3
Zhan, Wu
3
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The journal of services marketing
Journal of business research : JBR
2,677
Journal of retailing and consumer services
2,184
International journal of hospitality management
1,661
NBER working paper series
835
International journal of consumer studies
784
Zi you zhong guo zhi gong ye
764
SpringerLink / Bücher
758
Working paper / National Bureau of Economic Research, Inc.
755
Psychology & marketing
724
Journal of business ethics : JOBE
707
International journal of contemporary hospitality management
702
Tourism management : research, policies, practice
681
The service industries journal
662
NBER Working Paper
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
598
Industrial marketing management : the international journal for industrial and high-tech firms
596
European Journal of Marketing
579
Journal of travel and tourism marketing
502
Cogent business & management
500
Management science : journal of the Institute for Operations Research and the Management Sciences
484
Asia Pacific journal of marketing and logistics
478
Journal of Services Marketing
451
The journal of brand management : an international journal
451
Journal of Consumer Marketing
448
European journal of marketing : EJM
447
Journal of hospitality marketing & management
434
The journal of product & brand management
431
Journal of the Academy of Marketing Science
427
Journal of marketing management : MM
406
Journal of marketing research : JMR
404
Journal of marketing
400
Discussion paper series / IZA
396
Technological forecasting & social change : an international journal
385
Journal of retailing
381
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
364
Marketing intelligence & planning
359
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
352
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
352
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ECONIS (ZBW)
460
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1
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
2
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
Saved in:
3
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
4
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
5
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
6
Other customers in a service encounter : examining the effect in a restaurant setting
Kim, Namin
;
Lee, Moonkyu
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10009519756
Saved in:
7
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
8
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
Corporate image in the leisure services sector
Minkiewicz, Joanna
;
Evans, Jody
;
Bridson, Kerrie
; …
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 190-201
Persistent link: https://www.econbiz.de/10009230974
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