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The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum; Ngai, Liqing W. L. C. - In: The journal of services marketing 24 (2010) 1, pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
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What are the fundamental features supporting service quality?
Ueno, Akiko - In: The journal of services marketing 24 (2010) 1, pp. 74-86
Persistent link: https://www.econbiz.de/10003953411
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Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie; O'Cass, Aron - In: The journal of services marketing 24 (2010) 2/3, pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2/3, pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
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Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.; Giannelloni, J.-L. - In: The journal of services marketing 24 (2010) 2/3, pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
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The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee; Sullivan Mort, Gillian - In: The journal of services marketing 24 (2010) 2/3, pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
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The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Allred, Chad R.; Money, R. Bruce - In: The journal of services marketing 24 (2010) 2/3, pp. 183-195
Persistent link: https://www.econbiz.de/10003990917
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Customer experience management: a critical review of an emerging idea
Palmer, Adrian - In: The journal of services marketing 24 (2010) 2/3, pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
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Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility
Featherman, Mauricio S.; Miyazaki, Anthony D.; Sprott, … - In: The journal of services marketing 24 (2010) 2/3, pp. 219-229
Persistent link: https://www.econbiz.de/10003990929
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Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.; Goode, Mark M. H. - In: The journal of services marketing 24 (2010) 2/3, pp. 230-243
Persistent link: https://www.econbiz.de/10003990932