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Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
158
Service quality
158
Consumer behaviour
155
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Customer service
59
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59
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47
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Sharma, Piyush
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Patterson, Paul G.
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O'Cass, Aron
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Palmer, Adrian
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The journal of services marketing
Journal of business research : JBR
991
Tourism management : research, policies, practice
834
Journal of retailing and consumer services
809
International journal of hospitality management
616
Journal of travel and tourism marketing
559
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
485
Industrial marketing management : the international journal for industrial and high-tech firms
452
SpringerLink / Bücher
415
Tourism management perspectives : TMP
346
The service industries journal
340
International journal of contemporary hospitality management
302
Journal of hospitality marketing & management
296
Journal of Services Marketing
259
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
Cogent business & management
230
Journal of the Academy of Marketing Science
228
European Journal of Marketing
226
Tourism analysis : an interdisciplinary tourism & hospitality journal
224
The journal of business & industrial marketing
215
Discussion paper series / IZA
213
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Journal of strategic marketing
211
Tourism economics : the business and finance of tourism and recreation
191
Psychology & marketing
185
Asia Pacific journal of marketing and logistics
175
International journal of electronic customer relationship management : IJECRM
170
International Journal of Bank Marketing
168
Journal of service research : JSR
166
Journal of marketing
164
Services marketing quarterly
160
Journal of air transport management
155
Service business
152
Journal of business ethics : JOBE
147
Journal of retailing
143
European journal of marketing : EJM
142
Journal of service management
141
Journal of Business & Industrial Marketing
140
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
133
Journal of vocational behavior
133
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ECONIS (ZBW)
315
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1
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
2
Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.
;
Kelloway, E. Kevin
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
Saved in:
3
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
4
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal
;
Shamim, Amjad
;
Saleem, Muhammad Shoaib
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Saved in:
5
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
6
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
7
The influence of the employer brand on employee attitudes relevant for service branding : an empirical investigation
Bodderas, Mareike
;
Cachelin, Joe͏̈l Luc
;
Maas, Peter
; …
- In:
The journal of services marketing
25
(
2011
)
7
,
pp. 497-508
Persistent link: https://www.econbiz.de/10009387524
Saved in:
8
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna
;
Rizvi, Irfan A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Saved in:
9
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
10
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
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