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~isPartOf:"The journal of services marketing"
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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
96
Relationship marketing
96
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Beschwerdemanagement
30
Complaint management
30
Services
27
Dienstleistung
25
Customer experience
21
Einzelhandel
17
Retail trade
17
Service encounter
14
Emotion
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Satisfaction
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Selbstbedienung
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Servicescape
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Job satisfaction
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Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
Mobile communications
9
Mobilkommunikation
9
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9
Services marketing
9
Supplier relationship management
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Sharma, Piyush
9
Klaus, Philipp
5
Collier, Joel E.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Mattila, Anna S.
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Palmer, Adrian
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Bruce, Helen L.
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Chan, Anthony
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Chen, Ivy S. N.
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Cheng, Zhao-Hong
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Choi, Beom Joon
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Cronin, J. J.
2
Dodds, Sarah
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Edvardsson, Bo
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Finsterwalder, Jörg
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Ghazisaeedi, Mehdi
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Gustafsson, Anders
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Heerden, Gené van
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The journal of services marketing
Discussion paper series / IZA
1,624
NBER working paper series
1,386
Working paper / National Bureau of Economic Research, Inc.
1,225
NBER Working Paper
1,140
Economics of education review
1,020
IZA Discussion Paper
970
Journal of vocational behavior
599
IZA Discussion Papers
598
Journal of career development
481
International journal of hospitality management
441
CESifo working papers
383
Journal of business research : JBR
356
Journal of education for business
348
Journal of retailing and consumer services
338
The service industries journal
308
Education economics
291
Applied economics
258
Discussion paper / Centre for Economic Policy Research
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
Working paper
238
Discussion paper
226
Labour economics : official journal of the European Association of Labour Economists
225
Journal of human resources : JHR
220
Policy research working paper : WPS
216
The journal of technology transfer
206
Journal of public economics
195
Journal of marketing for higher education
190
The international journal of management education
187
World Bank E-Library Archive
186
International journal of contemporary hospitality management
184
SpringerLink / Bücher
178
CESifo Working Paper
176
Cogent business & management
176
Research policy : policy, management and economic studies of science, technology and innovation
174
Auditing : a journal of practice & theory
173
The American economic review
169
Applied economics letters
167
Journal of hospitality marketing & management
153
The TQM journal : the international review of organizational improvement
152
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ECONIS (ZBW)
210
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1
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10
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210
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1
Beyond service attributes : do personal values matter?
Durvasula, Srinivas
;
Lysonski, Steven
;
Madhavi, A. D.
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10009009737
Saved in:
2
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
3
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
4
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
7
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
8
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
9
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
10
Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.
;
Jarvis, Wade
;
Soutar, Geoffrey N.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
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