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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
96
Relationship marketing
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54
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41
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Lieferantenmanagement
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Sharma, Piyush
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The journal of services marketing
Discussion paper series / IZA
1,865
NBER working paper series
1,231
Working paper / National Bureau of Economic Research, Inc.
1,088
IZA Discussion Paper
1,042
NBER Working Paper
1,021
IZA Discussion Papers
677
Economics of education review
659
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
512
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
458
International journal of hospitality management
434
CESifo working papers
423
International journal of production research
397
Discussion paper / Centre for Economic Policy Research
336
Journal of retailing and consumer services
336
The service industries journal
315
Total quality management & business excellence
303
Journal of business research : JBR
301
Working paper
287
World Bank E-Library Archive
258
Policy research working paper : WPS
245
International journal of production economics
243
Discussion paper
236
Applied economics
231
Labour economics : official journal of the European Association of Labour Economists
231
Quality management journal : QMJ
223
Education economics
214
European journal of operational research : EJOR
200
SpringerLink / Bücher
193
CESifo Working Paper
186
International journal of six sigma and competitive advantage : IJSSCA
186
Discussion papers / CEPR
184
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
179
CESifo Working Paper Series
167
International journal of quality and service sciences
165
International journal of services and operations management
165
The American economic review
157
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ECONIS (ZBW)
211
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1
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211
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1
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
2
Retrospective: the effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 373-376
Persistent link: https://www.econbiz.de/10011615443
Saved in:
3
The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
Saved in:
4
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon
;
Lin, Binshan
;
Tan, Boon-in
;
Chong, …
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Saved in:
5
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
6
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
7
Service characteristics' impact on key service quality relationships : a meta-analysis
Black, Hulda G.
;
Childers, Carla Y.
;
Vincent, Leslie H.
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 276-291
Persistent link: https://www.econbiz.de/10010411936
Saved in:
8
What are the fundamental features supporting service quality?
Ueno, Akiko
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 74-86
Persistent link: https://www.econbiz.de/10003953411
Saved in:
9
The effect of service emloyees' competence on financial institutions' image : benevolence as a moderator varialbe
Nguyen, Nha
;
Leclerc, André
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 349-360
Persistent link: https://www.econbiz.de/10009272245
Saved in:
10
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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