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~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~subject:"Dienstleistung"
~subject:"USA"
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Arbeitszufriedenheit
Dienstleistung
USA
Dienstleistungssektor
268
Service industry
268
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
135
Service quality
135
Großbritannien
90
United Kingdom
90
Beziehungsmarketing
79
Relationship marketing
79
Consumer behaviour
68
Konsumentenverhalten
68
Innovation
55
Innovation management
43
Innovationsmanagement
43
Services
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Customer service
33
Kundenservice
33
Bibliometrics
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31
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SME
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Spain
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Spanien
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customer satisfaction
20
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Produktivität
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Service innovation
18
Taiwan
18
Customer integration
17
Kundenintegration
17
Performance measurement
17
Performance-Messung
17
Tourism industry
17
Tourismuswirtschaft
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United States
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75
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Williams, Colin C.
4
Rayburn, Steven W.
3
Altinay, Levent
2
Hofmeister, Johannes
2
Kedir, Abbi Mamo
2
Lee, Changyong
2
Wirtz, Jochen
2
Abubakar, A. Mohammed
1
Akehurst, Gary
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Albuquerque, Pedro H.
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Apetrei, Andreea
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Arici, Hasan Evrim
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Backhouse, Chris J.
1
Bantau, Gabriela
1
Bednarzik, Robert W.
1
Behravesh, Elaheh
1
Belanche, Daniel
1
Beyers, William
1
Beyers, William B.
1
Black, Hulda G.
1
Boakye, Robert Owusu
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Boateng, Henry
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Bonamy, Joël
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1
Carlberg, Per
1
Casaló, Luis V.
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Cavazotte, Flavia
1
Cetin, Gurel
1
Chandni, Shumaila
1
Chen, Chun Liang
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
287
Discussion paper series / IZA
152
Discussion paper / Centre for Economic Policy Research
130
International journal of hospitality management
96
NBER working paper series
92
Journal of business research : JBR
81
The journal of services marketing
74
Applied economics
71
SpringerLink / Bücher
67
IZA Discussion Papers
64
Journal of international money and finance
64
Discussion paper
57
LIS Working Paper Series
53
Journal of service management
49
Journal of retailing and consumer services
48
NBER Working Paper
48
The American economic review
46
Economics letters
45
Journal of service research : JSR
45
Working paper
44
Services marketing quarterly
41
Applied financial economics
40
The review of economics and statistics
39
CESifo working papers
37
Europäische Hochschulschriften / 5
37
Industrial marketing management : the international journal for industrial and high-tech firms
36
The economic journal : the journal of the Royal Economic Society
36
The international journal of human resource management
36
The journal of economic history
34
IZA Discussion Paper
33
International journal of contemporary hospitality management
32
Journal of money, credit and banking : JMCB
30
The journal of finance : the journal of the American Finance Association
30
Working paper series / European Central Bank
30
LIS working paper series
29
Journal of macroeconomics
28
Economic modelling
27
ECB Working Paper
26
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
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ECONIS (ZBW)
75
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75
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1
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
8
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
9
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
10
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
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