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~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~subject:"Services"
~subject:"USA"
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Arbeitszufriedenheit
Services
USA
Dienstleistungssektor
268
Service industry
268
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
135
Service quality
135
Großbritannien
90
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90
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79
Relationship marketing
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55
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customer satisfaction
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Tourismuswirtschaft
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76
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Williams, Colin C.
4
Rayburn, Steven W.
3
Altinay, Levent
2
Hofmeister, Johannes
2
Kedir, Abbi Mamo
2
Lee, Changyong
2
Wirtz, Jochen
2
Abubakar, A. Mohammed
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Akehurst, Gary
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Albuquerque, Pedro H.
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Arici, Hasan Evrim
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Bantau, Gabriela
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Bednarzik, Robert W.
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Behravesh, Elaheh
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Belanche, Daniel
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Beyers, William
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Beyers, William B.
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Black, Hulda G.
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Boakye, Robert Owusu
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Cavazotte, Flavia
1
Cetin, Gurel
1
Chandni, Shumaila
1
Chen, Chun Liang
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
287
Discussion paper series / IZA
152
Discussion paper / Centre for Economic Policy Research
130
International journal of hospitality management
96
NBER working paper series
92
Journal of business research : JBR
82
The journal of services marketing
76
Applied economics
71
Journal of international money and finance
64
IZA Discussion Papers
63
Discussion paper
57
LIS Working Paper Series
53
SpringerLink / Bücher
53
Journal of retailing and consumer services
50
Journal of service management
50
NBER Working Paper
48
Economics letters
46
The American economic review
46
Journal of service research : JSR
45
Working paper
44
Services marketing quarterly
41
Applied financial economics
40
The review of economics and statistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
CESifo working papers
37
The economic journal : the journal of the Royal Economic Society
36
The international journal of human resource management
36
Europäische Hochschulschriften / 5
34
The journal of economic history
34
IZA Discussion Paper
33
International journal of contemporary hospitality management
33
Journal of money, credit and banking : JMCB
30
The journal of finance : the journal of the American Finance Association
30
Working paper series / European Central Bank
30
LIS working paper series
29
Economic modelling
28
Journal of macroeconomics
28
Research policy : policy, management and economic studies of science, technology and innovation
28
ECB Working Paper
26
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ECONIS (ZBW)
76
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1
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
8
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
9
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
10
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
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