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~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
137
Service quality
137
Großbritannien
90
United Kingdom
90
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
68
Konsumentenverhalten
68
Innovation
55
Services
44
Dienstleistung
43
Innovation management
43
Innovationsmanagement
43
Customer service
33
Kundenservice
33
Bibliometrics
31
Bibliometrie
31
KMU
22
SME
22
Spain
21
Spanien
21
customer satisfaction
20
Productivity
18
Produktivität
18
Service innovation
18
Taiwan
18
Beschwerdemanagement
17
Complaint management
17
Customer integration
17
Kundenintegration
17
Performance measurement
17
Performance-Messung
17
Tourism industry
17
Tourismuswirtschaft
17
USA
17
United States
17
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16
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16
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English
16
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Abubakar, A. Mohammed
1
Alrawadieh, Zaid
1
Behravesh, Elaheh
1
Boakye, Robert Owusu
1
Boateng, Henry
1
Bonavia, Tomas
1
Briggs, Elten
1
Cavazotte, Flavia
1
Cetin, Gurel
1
Chandni, Shumaila
1
Coleman, Philip
1
Dincer, Fusun Istanbullu
1
Dinçer, Mithat Zeki
1
Fisher, Ron
1
Galdon, Jose Luis
1
Garrigos, Fernando
1
Gil-Pechuan, Ignacio
1
Jaramillo, Fernando
1
Jerger, Christina
1
Jones, Eleri
1
Kang, Chang-yuil
1
Kwan, Ho Kwong
1
Lasmar, Luis Cesar Chehab
1
Lee, Donhee
1
Lee, Ji-eun
1
Lee, Sang M.
1
Li, Xue
1
Losilla, Josep Maria
1
Marín-García, Juan A.
1
Mastura Jaafar
1
McPhail, Ruth
1
Moreno, Valter
1
Mostafa Rasoolimanesh, S.
1
Narteh, Bedman
1
Noboa, Fabrizio
1
Okoe, Abednego Feehi
1
Rahman, Zillur
1
Ritchie, Caroline
1
Sandiford, Peter John
1
Schuberth, Florian
1
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The service industries journal
Discussion paper series / IZA
59
International journal of hospitality management
59
Journal of business research : JBR
32
The international journal of human resource management
21
Journal of retailing and consumer services
20
Journal of vocational behavior
20
The journal of services marketing
20
IZA Discussion Papers
19
International journal of contemporary hospitality management
18
Journal of hospitality marketing & management
18
Tourism management : research, policies, practice
16
Human relations
15
IZA Discussion Paper
15
Journal of managerial psychology
13
Employee relations
12
Human resource management journal
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Industrial relations journal
11
International journal of manpower
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Discussion paper
9
GLO discussion paper
9
Human resource management
9
Journal of business ethics : JOBE
9
Journal of service management
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
Personnel review
9
Services marketing quarterly
9
Health care management review : HCM review
8
International journal of business excellence
8
International journal of human resource management
8
Journal of business and psychology
8
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Management decision : MD
8
Management revue : socio-economic studies
8
Work, employment & society : a journal of the British Sociological Association
8
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ECONIS (ZBW)
16
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1
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
2
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
3
Exploring working conditions as determinants of job satisfaction : an empirical test among Catalonia service workers
Marín-García, Juan A.
;
Bonavia, Tomas
;
Losilla, Josep …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 2051-2066
Persistent link: https://www.econbiz.de/10009298261
Saved in:
4
Do high-performance work systems always help to retain employees or is there a dark side?
Behravesh, Elaheh
;
Tanova, Cem
;
Abubakar, A. Mohammed
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 825-845
Persistent link: https://www.econbiz.de/10012260356
Saved in:
5
Examining human resource practice outcomes and service innovation
Okoe, Abednego Feehi
;
Boateng, Henry
;
Narteh, Bedman
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 431-445
Persistent link: https://www.econbiz.de/10011880824
Saved in:
6
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
7
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
8
Leakage, entrepreneurship, and satisfaction in hospitality
Galdon, Jose Luis
;
Garrigos, Fernando
;
Gil-Pechuan, Ignacio
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 759-773
Persistent link: https://www.econbiz.de/10009759744
Saved in:
9
Employee satisfaction and long-run shareholder returns
Tang, Chun-Hung
;
Lee, Ji-eun
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1167-1183
Persistent link: https://www.econbiz.de/10010412901
Saved in:
10
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
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