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~isPartOf:"The service industries journal"
~subject:"Dienstleistung"
~subject:"USA"
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Dienstleistung
USA
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
137
Service quality
137
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90
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90
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80
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80
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Williams, Colin C.
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
286
Discussion paper / Centre for Economic Policy Research
128
Discussion paper series / IZA
94
NBER working paper series
94
Applied economics
65
Journal of international money and finance
64
SpringerLink / Bücher
63
The journal of services marketing
55
LIS Working Paper Series
53
Journal of business research : JBR
50
Discussion paper
49
International journal of hospitality management
48
The American economic review
46
IZA Discussion Papers
45
NBER Working Paper
45
Economics letters
42
Working paper
41
Journal of service management
40
Applied financial economics
39
Journal of service research : JSR
38
The review of economics and statistics
38
Europäische Hochschulschriften / 5
37
The economic journal : the journal of the Royal Economic Society
35
The journal of economic history
34
CESifo working papers
33
Services marketing quarterly
32
The journal of finance : the journal of the American Finance Association
31
Journal of money, credit and banking : JMCB
30
LIS working paper series
30
Working paper series / European Central Bank
30
Journal of macroeconomics
28
Journal of retailing and consumer services
28
Economic modelling
27
ECB Working Paper
26
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Industrial marketing management : the international journal for industrial and high-tech firms
26
European Journal of Marketing
25
European economic review : EER
25
Research policy : policy, management and economic studies of science, technology and innovation
25
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ECONIS (ZBW)
60
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60
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1
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
7
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
8
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
9
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
10
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
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