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~isPartOf:"The service industries journal"
~subject:"Kundenservice"
~subject:"Retail trade"
~subject:"Theorie"
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Kundenservice
Retail trade
Theorie
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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9
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Article
23
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Article in journal
23
Aufsatz in Zeitschrift
23
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English
23
Author
All
Kim, Wansoo
2
Ok, Chihyung
2
Bang, Nguyen
1
Belanche, Daniel
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Casaló, Luis V.
1
Chang, Wan-jing April
1
Chen, Cheng-hao Steve
1
Chen, I-heng
1
Chen, Junsong
1
Chen, Kuang-Jung
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chiu, Chou-Kang
1
Choi, Beom Joon
1
Di, Eh
1
Dubinsky, Alan J.
1
Ekinci, Yeliz
1
Flavián Blanco, Carlos
1
Gruenewald, Kira
1
Gwinner, Kevin Patrick
1
Ha, Hong Youl
1
Hsiao, Chieh-Yu
1
Huang, Chien-jung
1
Huang, Tung Chun
1
Huang, W. Y.
1
Iglesias Argu͏̈elles, Víctor
1
Isaeva, Neve
1
Janda, Swinder
1
Kavanagh, Michael J.
1
La, Suna
1
Li, Richard C.
1
Lin, Chia-min
1
Lin, Chieh-Peng
1
Liu, Chu-Mei
1
Medler-Liraz, Hana
1
Michel, John W.
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
206
Journal of business research : JBR
81
Gabler Edition Wissenschaft
75
SpringerLink / Bücher
66
The journal of services marketing
57
Journal of retailing
53
The international review of retail, distribution and consumer research
45
European journal of operational research : EJOR
41
Springer eBook Collection / Business and Economics
39
Europäische Hochschulschriften / 5
34
International journal of retail & distribution management
34
International journal of hospitality management
31
International journal of retail and distribution management
30
Journal of the Academy of Marketing Science
23
Neue betriebswirtschaftliche Forschung : Nbf
22
International journal of production economics
19
Journal of service research : JSR
19
Gabler-Edition Wissenschaft
18
Journal of business economics : JBE
18
Journal of marketing
18
Journal of service research
18
Marketing intelligence & planning
17
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
17
Services marketing quarterly
17
Berichte aus der Betriebswirtschaft
16
Handelsforschung
16
Journal of strategic marketing
16
Kundenbeziehungen im Dienstleistungsbereich
16
Industrial marketing management : the international journal for industrial and high-tech firms
15
International journal of production research
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Marketing : ZFP ; journal of research and management
15
Basler Schriften zum Marketing
14
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
14
Jahrbuch der Absatz- und Verbrauchsforschung
14
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
14
Cogent business & management
13
DUV / Wirtschaftswissenschaft
13
Die Betriebswirtschaft : DBW
13
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ECONIS (ZBW)
23
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1
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
3
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
4
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
5
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
6
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
7
Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz
;
Ulengin, Füsum
;
Uray, Nimet
- In:
The service industries journal
34
(
2014
)
2
,
pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
Saved in:
8
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
9
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
10
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
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