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Social media strategy for online service brands
Mills, Adam J.; Plangger, Kirk - In: The service industries journal 35 (2015) 10, pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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Financial services and globalisation in belt and road countries
Hui Shan Lee; Chong, Shyue Chuan; Sia, Bik-Kai - In: The service industries journal 42 (2022) 3/4, pp. 249-276
Persistent link: https://www.econbiz.de/10013167424
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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier; Ruiz-Alba, José L. - In: The service industries journal 39 (2019) 13/14, pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
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The market share-profitability relationships in the securities industry
Chu, Wenyi; Chen, Chien-nan; Wang, Chuang-hung - In: The service industries journal 28 (2008) 5/6, pp. 813-826
Persistent link: https://www.econbiz.de/10003775778
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Reservation wage levels in UK and German financial services sectors
Watson, Duncan; Webb, Robert - In: The service industries journal 28 (2008) 7/8, pp. 1167-1182
Persistent link: https://www.econbiz.de/10003793324
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Creating and launching a challenger brand : a case study
De Chernatony, Leslie; Cottam, Susan Louise - In: The service industries journal 29 (2009) 1/2, pp. 75-89
Persistent link: https://www.econbiz.de/10003849571
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Perceived value and customer loyalty in financial services
Roig, Juan Carlos Fandos; Sánchez-García, Javier; … - In: The service industries journal 29 (2009) 5/6, pp. 775-789
Persistent link: https://www.econbiz.de/10003880578
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Acquisition pattern analysis for evolutionary database marketing
Paas, Leonard - In: The service industries journal 29 (2009) 5/6, pp. 805-812
Persistent link: https://www.econbiz.de/10003880580