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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
32
Service industry
32
Taiwan
25
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
18
Complaint management
18
Spain
18
Spanien
18
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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3
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Article
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7
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300
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300
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7
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7
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4
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4
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1
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English
300
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Alves, Helena
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Arias-Aranda, Daniel
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Mukherjee, Avinandan
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pinto, Mary Beth
2
Pla-Barber, José
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Sole, Francesc
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
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The service industries journal
Discussion paper series / IZA
1,539
NBER working paper series
1,203
Working paper / National Bureau of Economic Research, Inc.
1,057
NBER Working Paper
947
Economics of education review
881
IZA Discussion Paper
873
IZA Discussion Papers
461
International journal of hospitality management
440
CESifo working papers
361
Journal of retailing and consumer services
337
Journal of education for business
312
Journal of business research : JBR
294
Working paper
268
Education economics
259
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
228
Discussion paper / Centre for Economic Policy Research
226
The journal of services marketing
210
Journal of human resources : JHR
206
Applied economics
205
Journal of public economics
200
The international journal of management education
196
Policy research working paper : WPS
188
Discussion paper
180
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
165
Journal of career development
163
World Bank E-Library Archive
158
CESifo Working Paper
151
Services marketing quarterly
151
Journal of hospitality marketing & management
147
The American economic review
146
CESifo Working Paper Series
143
Journal of health economics
142
Journal of travel and tourism marketing
140
Journal of air transport management
139
Cogent business & management
135
Journal of marketing education : JME
135
The TQM journal : the international review of organizational improvement
135
Tourism management : research, policies, practice
135
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ECONIS (ZBW)
300
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1
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10
of
300
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date (oldest first)
1
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
2
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
3
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
4
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
5
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
6
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
7
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
8
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
9
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
10
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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