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Performance measurement
48
Performance-Messung
48
Dienstleistungsqualität
26
Service quality
26
Erfolgsfaktor
24
Success factor
24
Dienstleistungssektor
12
Service industry
12
Taiwan
10
Customer satisfaction
9
Kundenzufriedenheit
9
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Hotel industry
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Hotellerie
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Wissensintensives Unternehmen
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performance
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Großbritannien
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72
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English
72
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Chang, Hsin Hsin
2
Dun, Zanna van
2
Eid, Riyad
2
Henseler, Jörg
2
Park, Sang-June
2
Aksu, Mine
1
Alegre Martín, Joaquín
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Alonso-Almeida, María del Mar
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Andreff, Madeleine
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Assaf, A. Georges
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Backhouse, Chris J.
1
Bancel-Charensol, Laurence
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Barros, Carlos Pestana
1
Berbegal, Jasmina
1
Biege, Sabine
1
Bienzeisler, Bernd
1
Bloemer, Johanna M.
1
Bloemer, Josée
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Bravo, Rafael
1
Brown, Michael
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Carmichael, Fiona
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Cetin, Ayse Tansel
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Chamberlin, Tyler
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Chang, Hung-fan
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Chang, Yu-chieh
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Chao, Chuang-min
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Chen, Li-Fei
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Chen, Li-wei
1
Chen, Mu-Chen
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Chen, Shun-hsing
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Chen, Szu-Chi
1
Cheng, Chen-liang
1
Chiou, Yu-hsiu
1
Chiu, Yung-ho
1
Chiva, Ricardo
1
Chou, Shih-wei
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The service industries journal
SpringerLink / Bücher
590
International journal of production research
182
Journal of business research : JBR
170
Springer eBook Collection
163
The international journal of productivity and performance management : IJPPM
156
Gabler Edition Wissenschaft
154
International journal of project management : the journal of The International Project Management Association
152
International journal of production economics
143
International journal of productivity and quality management : IJPQM
124
Public performance & management review
115
Benchmarking : an international journal ; BIJ
114
Europäische Hochschulschriften / 5
114
Industrial marketing management : the international journal for industrial and high-tech firms
109
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
Springer eBook Collection / Business and Economics
92
Harvard business review : HBR
87
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
86
Business process management journal
84
Research
83
Omega : the international journal of management science
82
The international journal of productivity and performance management
82
International journal of quality & reliability management
78
Harvard-Business-Manager : das Wissen der Besten
77
The TQM journal : the international review of organizational improvement
75
Measuring business excellence : the journal of organizational performance management
74
International journal of hospitality management
69
International Journal of Business Performance Management
68
International journal of business excellence
67
European journal of operational research : EJOR
65
International journal of innovation management
65
International journal of business information systems : IJBIS
63
International journal of entrepreneurship and small business
61
International journal of logistics systems and management
61
Technological forecasting & social change : an international journal
61
Journal of business ethics : JOBE
60
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
58
Total quality management & business excellence
58
International journal of services and operations management
57
International journal of business performance management
56
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ECONIS (ZBW)
72
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1
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
2
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
3
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
4
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
5
Configutation of innovation and performance in the service industry : evidence from the Taiwanese hotel industry
Tseng, Chun-yao
;
Kuo, Hui-yueh
;
Chou, Shou-shiung
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1015-1028
Persistent link: https://www.econbiz.de/10003793052
Saved in:
6
Delineating the effect of market orientation on services performance: a component-wise approach
Tsiotsou, Rodoula H.
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 375-403
Persistent link: https://www.econbiz.de/10003980716
Saved in:
7
Government performance evaluation using a balanced scorecard with a fuzzy linguistic scale
Wu, Jerry Chun-teh
;
Tsai, Hsien-tang
;
Shih, Meng-hsun
; …
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 449-462
Persistent link: https://www.econbiz.de/10003980728
Saved in:
8
Corporate brand image in retail banking : development and validation of a scale
Bravo, Rafael
;
Montaner, Teresa
;
Pina, Jose M.
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10003996856
Saved in:
9
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
10
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
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