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Customer service management
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Customer service
33
Kundenservice
33
Competitive advantage
27
Wettbewerbsvorteil
27
Dienstleistungsqualität
24
Service quality
24
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungssektor
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Dienstleistung
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Wissensintensives Unternehmen
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3
Human Resource Management
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Informationstechnik
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Kim, Wansoo
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The service industries journal
Journal of business research : JBR
188
SpringerLink / Bücher
122
International journal of hospitality management
92
Strategic Direction
92
Journal of retailing and consumer services
85
Industrial marketing management : the international journal for industrial and high-tech firms
77
The journal of services marketing
77
Management Decision
72
Strategic management journal
65
Europäische Hochschulschriften / 5
48
International Journal of Physical Distribution & Logistics Management
48
Journal of Services Marketing
48
International journal of production economics
43
The TQM Magazine
42
Human Resource Management International Digest
40
Harvard-Business-Manager : das Wissen der Besten
39
Journal of service research : JSR
39
Management science : journal of the Institute for Operations Research and the Management Sciences
39
Journal of strategic marketing
37
The journal of business & industrial marketing
37
Harvard business review : HBR
36
International Journal of Operations & Production Management
36
Journal of the Academy of Marketing Science
36
Marketing Intelligence & Planning
36
International journal of contemporary hospitality management
35
Journal of air transport management
35
European Journal of Marketing
34
Journal of service management
33
Technological forecasting & social change : an international journal
33
Journal of Business & Industrial Marketing
32
International Journal of Contemporary Hospitality Management
31
International Journal of Bank Marketing
30
Journal of service research
30
Springer eBook Collection
30
Competitiveness Review: An International Business Journal
29
Competitiveness review : an international business journal incorporating Journal of global competitiveness
29
The International Journal of Logistics Management
29
Gabler Edition Wissenschaft
28
International business review : the official journal of the European International Business Academy
28
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ECONIS (ZBW)
60
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1
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
2
Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael
;
Coman, Alex
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
Saved in:
3
The moderating effects of service solution characteristics on competitive advantage
Xin, Yan
;
Chai, Kah Hin
;
Ojanen, Ville
;
Brombacher, Aarnout
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1633-1658
Persistent link: https://www.econbiz.de/10010229406
Saved in:
4
Organizational culture as differentiator in international retailing
Pioch, Elke
;
Gerhard, Ulrike
- In:
The service industries journal
34
(
2014
)
8
,
pp. 729-749
Persistent link: https://www.econbiz.de/10010385538
Saved in:
5
Reinforcing competitive advantage through green organizational culture and green innovation
Gürlek, Mert
;
Tuna, Muharrem
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 467-491
Persistent link: https://www.econbiz.de/10011880830
Saved in:
6
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
7
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
8
Internal market orientation and its influence on the satisfaction of contact personnel
Tortosa-Edo, Vicent
;
Sánchez-García, Javier
; …
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1279-1297
Persistent link: https://www.econbiz.de/10003996865
Saved in:
9
The preparedness of critical success factors of IT service management and its effect on performance
Wu, Ming-shian
;
Huang, Sun-jen
;
Chen, Li-wei
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1219-1235
Persistent link: https://www.econbiz.de/10009154394
Saved in:
10
The effect of service failure types and service recovery on customer satisfaction : a mental accounting perspective
Chuang, Shih-chieh
;
Cheng, Yin-hui
;
Chang, Chai-jung
; …
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 257-271
Persistent link: https://www.econbiz.de/10009427682
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