//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Das neue Hardselling : Verkauf...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
86
Service quality
86
Customer satisfaction
71
Kundenzufriedenheit
71
Consumer behaviour
66
Konsumentenverhalten
66
Customer service
33
Kundenservice
33
Lieferantenmanagement
27
Supplier relationship management
27
Customer integration
21
Kundenintegration
21
Taiwan
19
Beschwerdemanagement
17
Complaint management
17
Confidence
17
Vertrauen
17
Betriebliche Wertschöpfung
16
Customer value
16
Kundenwert
16
Value creation
16
Bank
15
Dienstleistungssektor
15
Service industry
15
customer loyalty
14
customer satisfaction
14
Salespeople
12
Verkaufspersonal
12
E-commerce
11
Electronic Commerce
11
Internet marketing
11
Online-Marketing
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Work behaviour
10
service quality
10
Dienstleistung
9
more ...
less ...
Online availability
All
Undetermined
83
Free
3
Type of publication
All
Article
216
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
217
Aufsatz in Zeitschrift
217
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
217
Undetermined
1
Author
All
Ha, Hong Youl
3
Nätti, Satu
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Chao, Pei
2
Gil Saura, Irene
2
Horbel, Chris
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Malhotra, Neeru
2
Moliner-Tena, Miguel A.
2
Ok, Chihyung
2
Popp, Bastian
2
Quester, Pascale G.
2
Sánchez-García, Javier
2
Tang, Tseng-chung
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Ackfeldt, Anna-Lena
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Altunbaş, Yener
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arancibia Carvajal, Sara
1
Arasli, Huseyin
1
more ...
less ...
Published in...
All
The service industries journal
SpringerLink / Bücher
1,580
Industrial marketing management : the international journal for industrial and high-tech firms
1,046
Journal of business research : JBR
870
Journal of retailing and consumer services
649
International journal of production economics
480
The journal of business & industrial marketing
413
Gabler Edition Wissenschaft
406
International journal of production research
352
Springer eBook Collection / Business and Economics
344
Springer eBook Collection
341
International journal of hospitality management
329
European journal of operational research : EJOR
273
The journal of services marketing
268
Europäische Hochschulschriften / 5
264
Research
261
Journal of the Academy of Marketing Science
203
Lehrbuch
192
Journal of strategic marketing
181
Journal of purchasing and supply management
164
International journal of electronic customer relationship management : IJECRM
157
Journal of business-to-business marketing
154
Journal of marketing
154
Journal of service research : JSR
145
Journal of service management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
136
International journal of contemporary hospitality management
135
Journal of retailing
132
Asia Pacific journal of marketing and logistics
130
Psychology & marketing
129
Journal of hospitality marketing & management
128
Journal of travel and tourism marketing
124
Tourism management : research, policies, practice
124
European journal of marketing : EJM
123
Cogent business & management
121
The journal of brand management : an international journal
120
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
118
The journal of product & brand management
118
European Journal of Marketing
116
Journal of Business & Industrial Marketing
116
more ...
less ...
Source
All
ECONIS (ZBW)
217
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
218
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
2
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
3
Mixed findings on the service recovery paradox
Ok, Chigyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10003622851
Saved in:
4
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
5
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
6
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
7
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
8
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
9
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
10
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->