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Knowledge intensive business services and client innovation
Hu, Tai-shan; Lin, Chien-yuan; Chang, Su-li - In: The service industries journal 33 (2013) 15/16, pp. 1435-1455
Persistent link: https://www.econbiz.de/10010229436
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How to support the management of intangibles
Arancibia Carvajal, Sara; Fernández Nogales, Angel - In: The service industries journal 34 (2014) 3, pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
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A framework for innovative service design
Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
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Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching; Chiu, Ya-kang; Guan, Jyh-liang - In: The service industries journal 28 (2008) 5/6, pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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Customer referral management : the implications of social networks
Law, Monica - In: The service industries journal 28 (2008) 5/6, pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
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The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven; Krolikowska, Ewa - In: The service industries journal 28 (2008) 5/6, pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
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The moderating effects of gender roles on service emotional contagion
Lin, Miao-que; Huang, Li-shia; Chiang, Yi-fang - In: The service industries journal 28 (2008) 5/6, pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
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Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju; Chen, Hui-ju; Wang, Wen-hung - In: The service industries journal 28 (2008) 5/6, pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
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Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.; Geōrgopoulos, Antōnēs N. - In: The service industries journal 29 (2009) 5/6, pp. 607-620
Persistent link: https://www.econbiz.de/10003880537
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Acquisition pattern analysis for evolutionary database marketing
Paas, Leonard - In: The service industries journal 29 (2009) 5/6, pp. 805-812
Persistent link: https://www.econbiz.de/10003880580