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Structural equation model
29
Strukturgleichungsmodell
29
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
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2008-2009
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Absorption
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The service industries journal
SpringerLink / Bücher
323
Europäische Hochschulschriften / 5
131
Springer eBook Collection / Business and Economics
98
Journal of business research : JBR
88
Gabler Edition Wissenschaft
81
Springer eBook Collection
75
Lehrbuch
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of production economics
43
International journal of business information systems : IJBIS
41
Neue betriebswirtschaftliche Forschung : Nbf
41
Wirtschaftswissenschaft
41
Research
40
Edward Elgar E-Book Archive
38
Gabler-Edition Wissenschaft
37
International journal of production research
37
International journal of hospitality management
36
Technological forecasting & social change : an international journal
35
International journal of productivity and quality management : IJPQM
33
Journal of retailing and consumer services
33
DUV / Wirtschaftswissenschaft
31
Organizational research methods : ORM
31
Betriebswirtschaftliche Forschungsergebnisse
30
Cogent business & management
27
Tourism management : research, policies, practice
27
Journal of business ethics : JOBE
26
Berichte aus der Betriebswirtschaft
23
Asia Pacific journal of marketing and logistics
22
Global business review
22
Springer eBook Collection / Business and Management
22
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
Reihe: Planung, Organisation und Unternehmungsführung
21
Springer-Lehrbuch
21
Arbeitsbericht / Universität Lüneburg, Fachbereich Wirtschafts- und Sozialwissenschaften
20
International journal of business excellence
20
International journal of business excellence : IJBEX
20
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
20
Total quality management & business excellence
20
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
20
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ECONIS (ZBW)
29
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1
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
3
The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
Lee, Shu-cheng
;
Liang, Hueimei
;
Liu, Chang-yung
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2421-2440
Persistent link: https://www.econbiz.de/10008809579
Saved in:
4
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
5
Modelling job stress as a mediating role in predicting turnover intention
Chen, Mai-fang
;
Lin, Chieh-peng
;
Lien, Gin-yen
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1327-1345
Persistent link: https://www.econbiz.de/10009154351
Saved in:
6
Medical error reduction : the effect of employee satisfaction with organizational support
Lee, Donhee
;
Lee, Sang M.
;
Schniederjans, Marc J.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1311-1325
Persistent link: https://www.econbiz.de/10009154353
Saved in:
7
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
8
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
9
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
10
The influence of organisational context on training success in the restaurant industry
Ballesteros, Jose Luis
;
Da Saá, Petra
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1265-1282
Persistent link: https://www.econbiz.de/10009553153
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