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Structural equation model
29
Strukturgleichungsmodell
29
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
7
Relationship marketing
7
Taiwan
4
Consumer behaviour
3
Gastronomie
3
Konsumentenverhalten
3
Restaurant industry
3
Arbeitsplatzwechsel
2
Beschwerdemanagement
2
Complaint management
2
Customer value
2
Gastgewerbe
2
Hospitality industry
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Innovation adoption
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Innovationsakzeptanz
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International market entry
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Internationaler Markteintritt
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Job changing
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Kundenwert
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Quality management
2
Qualitätsmanagement
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South Korea
2
Stress
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Südkorea
2
USA
2
United States
2
Work stress
2
2008-2009
1
Absorption
1
Agglomeration effect
1
Agglomerationseffekt
1
Arbeitsbeziehungen
1
Arbeitskräfte
1
Argentina
1
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Kim, Wansoo
2
Ok, Chihyung
2
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Balboni, Bernardo
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Ballesteros, Jose Luis
1
Benkenstein, Martin
1
Cabeza-García, Laura
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Canter, Deborah D.
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Castro-Lucas, Cristina
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Chang, Ching-sheng
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Chang, Hong-Sheng
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Chang, Meng-lin
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Chen, June-Hong
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Chen, Kai-ying
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Chen, Lily Shui-Lien
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Chen, Mai-fang
1
Cheng, I-shin
1
Chih, Wen-hai
1
Da Saá, Petra
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Diallo, Mbaye Fall
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Faria, Nélia
1
Flórez, Marcela
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Fornoni, Mariel
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Gil Saura, Irene
1
Gwinner, Kevin Patrick
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Hsiao, Han-Liang
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Hsu, Li-chun
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Huang, Leo
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Jung, Hyo Sun
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The service industries journal
Journal of business research : JBR
88
SpringerLink / Bücher
60
UTB
51
Sage university papers / 7
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of production economics
42
International journal of business information systems : IJBIS
41
Lehrbuch
38
International journal of production research
37
Technological forecasting & social change : an international journal
37
International journal of hospitality management
36
International journal of productivity and quality management : IJPQM
33
Organizational research methods : ORM
33
Journal of retailing and consumer services
32
Applied social research methods series
31
Cogent business & management
29
Tourism management : research, policies, practice
29
Journal of business ethics : JOBE
27
Springer-Lehrbuch
23
Asia Pacific journal of marketing and logistics
22
Global business review
22
European journal of marketing : EJM
21
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
Suhrkamp-Taschenbuch Wissenschaft
21
International journal of business excellence
20
International journal of business excellence : IJBEX
20
Qualitative Sozialforschung
20
Total quality management & business excellence
20
Discussion paper series / IZA
19
International journal of services and operations management
19
Journal of strategic marketing
19
Journal of travel and tourism marketing
18
New directions for evaluation : a publication of the American Evaluation Association
18
Publications
18
Journal of management : JOM
17
Critical concepts in the social sciences
16
International journal of business innovation and research
16
Journal of modelling in management
16
Journal of open innovation : technology, market, and complexity
16
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ECONIS (ZBW)
29
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1
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
3
The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
Lee, Shu-cheng
;
Liang, Hueimei
;
Liu, Chang-yung
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2421-2440
Persistent link: https://www.econbiz.de/10008809579
Saved in:
4
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
5
Modelling job stress as a mediating role in predicting turnover intention
Chen, Mai-fang
;
Lin, Chieh-peng
;
Lien, Gin-yen
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1327-1345
Persistent link: https://www.econbiz.de/10009154351
Saved in:
6
Medical error reduction : the effect of employee satisfaction with organizational support
Lee, Donhee
;
Lee, Sang M.
;
Schniederjans, Marc J.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1311-1325
Persistent link: https://www.econbiz.de/10009154353
Saved in:
7
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
8
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
9
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
10
The influence of organisational context on training success in the restaurant industry
Ballesteros, Jose Luis
;
Da Saá, Petra
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1265-1282
Persistent link: https://www.econbiz.de/10009553153
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