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Churn-Management im B2B-Kontex...
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
78
Service quality
78
Customer satisfaction
67
Kundenzufriedenheit
67
Consumer behaviour
64
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64
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20
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20
Taiwan
17
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16
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customer loyalty
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customer satisfaction
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The service industries journal
SpringerLink / Bücher
2,269
Industrial marketing management : the international journal for industrial and high-tech firms
882
Journal of business research : JBR
732
Journal of retailing and consumer services
590
Europäische Hochschulschriften / 5
562
Springer eBook Collection
532
Gabler Edition Wissenschaft
496
Springer eBook Collection / Business and Economics
448
The journal of business & industrial marketing
375
Research
350
International journal of hospitality management
300
Lehrbuch
287
Ifo Schnelldienst
242
The journal of services marketing
229
Working paper / National Bureau of Economic Research, Inc.
198
Journal of the Academy of Marketing Science
187
Journal of strategic marketing
182
NBER working paper series
177
ifo Schnelldienst
168
Gabler Research
153
Journal of business-to-business marketing
152
Journal of marketing
152
essentials
152
International journal of electronic customer relationship management : IJECRM
144
Neue betriebswirtschaftliche Forschung : Nbf
130
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
129
DUV / Wirtschaftswissenschaft
122
International journal of contemporary hospitality management
120
Journal of service research : JSR
120
Journal of travel and tourism marketing
119
NBER Working Paper
119
Psychology & marketing
119
Marketing intelligence & planning
118
Gabler-Edition Wissenschaft
117
Journal of hospitality marketing & management
116
Journal of service management
116
The journal of brand management : an international journal
115
Tourism management : research, policies, practice
115
The journal of product & brand management
114
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ECONIS (ZBW)
195
USB Cologne (EcoSocSci)
1
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1
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
2
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
3
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
4
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
5
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
6
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
7
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
8
Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
Saved in:
9
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
10
Service industries marketing : new approaches
Hogg, Gillian
(
contributor
)
- In:
The service industries journal
Vol. 18, nr. 3
(
1998
)
Persistent link: https://www.econbiz.de/10004378151
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