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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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The dark side of artificial intelligence in services
Belanche, Daniel; Belk, Russell W.; Casaló, Luis V.; … - In: The service industries journal 44 (2024) 3/4, pp. 149-172
Persistent link: https://www.econbiz.de/10014551088
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Artificial intelligence in services : current trends, benefits and challenges : editorial
Flavián Blanco, Carlos; Casaló, Luis V. - In: The service industries journal 41 (2021) 13/14, pp. 853-859
Persistent link: https://www.econbiz.de/10012695293
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Automated forms of interaction in services : current trends, benefits and challenges
Flavián Blanco, Carlos (ed.); Casaló, Luis V. (ed.) - 2021
Persistent link: https://www.econbiz.de/10012695304