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Impacts of network relationships on absorptive capacity in the context of innovation
Binder, Petra - In: The service industries journal 40 (2020) 13/14, pp. 974-1002
Persistent link: https://www.econbiz.de/10012292983
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Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process
Lin, Chin-tsai; Wu, Cheng-shiung - In: The service industries journal 28 (2008) 7/8, pp. 1077-1091
Persistent link: https://www.econbiz.de/10003793064
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The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen - In: The service industries journal 29 (2009) 9/10, pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
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Predicting market orientation through internal market orientation as culture and behaviour : an empirical application in Spanish hotels
Domínguez-Falcón, Carmen; Martín-Santana, Josefa D.; … - In: The service industries journal 37 (2017) 3/4, pp. 229-255
Persistent link: https://www.econbiz.de/10011863161
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Cultural compatibility in internal knowledge transfers : an application to hotel chain growth
García-Almeida, Desiderio Juan; Bernardo-Vilamitjana, … - In: The service industries journal 31 (2011) 9/10, pp. 1645-1657
Persistent link: https://www.econbiz.de/10009232927
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Improving competitiveness through city marketing in Spanish hotels
Cegarra Navarro, Juan Gabriel; Martinez-Martinez, Aurora - In: The service industries journal 31 (2011) 9/10, pp. 1489-1503
Persistent link: https://www.econbiz.de/10009232972
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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Designing loyalty programs that matter to customers
Ha, Sejin; Stoel, Leslie - In: The service industries journal 34 (2014) 6, pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
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The influence of service orientation and interaction orientation on consumer identification
Tung, Wei; Liang, Austin Rong-da; Chen, Su-chang - In: The service industries journal 34 (2014) 5, pp. 439-454
Persistent link: https://www.econbiz.de/10010379363
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Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily; Melero, Iguacel; Sesé, F. Javier - In: The service industries journal 40 (2020) 15/16, pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818