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A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui - In: The service industries journal 31 (2011) 5/6, pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
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Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui; Kandampully, Jay; Juwaheer, Thanika Devi - In: The service industries journal 29 (2009) 1/2, pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min - In: The service industries journal 29 (2009) 9/10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
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The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen - In: The service industries journal 29 (2009) 9/10, pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
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The importance of hotel employee service attitude and the satisfaction of international tourists
Kuo, Chun-Min - In: The service industries journal 27 (2007) 7/8, pp. 1073-1085
Persistent link: https://www.econbiz.de/10003598958
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The influence of internet customer reviews on the online sales and prices in hotel industry
Öğüt, Hulisi; Tas, Bedri Kamil Onur - In: The service industries journal 32 (2012) 1/2, pp. 197-214
Persistent link: https://www.econbiz.de/10009427689
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Innovation in the experience economy : a taxanomy on innovation organisations
Sindbo, Jon - In: The service industries journal 29 (2009) 3/4, pp. 431-455
Persistent link: https://www.econbiz.de/10003870656
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The performance implications of strategic capital for public leisure providers
Hodgkinson, Ian Richard; Hughes, Paul - In: The service industries journal 32 (2012) 8, pp. 1375-1391
Persistent link: https://www.econbiz.de/10009553140
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Importance of leisure nostalgia on life satisfaction and leisure participation
Cho, Heetae - In: The service industries journal 40 (2020) 1/2, pp. 90-109
Persistent link: https://www.econbiz.de/10012207486