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Patient satisfaction, managers...
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Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
116
Service quality
116
Beziehungsmarketing
64
Relationship marketing
64
Consumer behaviour
53
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32
Krankenhaus
32
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22
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customer satisfaction
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Service industry
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Taiwan
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Emotion
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Beschwerdemanagement
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Health care
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14
service quality
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Hotel industry
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Hotellerie
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customer loyalty
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11
Holiday behaviour
11
Quality management
11
Qualitätsmanagement
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Services
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The service industries journal
Rassegna economica : rivista internazionale di economia e territorio
826
Rivista di politica economica
787
Review of economic conditions in Italy
647
International journal of hospitality management
591
Journal of business research : JBR
498
Discussion paper series / IZA
488
Mondo economico : settimanale di economia, finanza, politica, cultura
476
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
468
Questioni di economia e finanza
453
SpringerLink / Bücher
448
Journal of retailing and consumer services
444
NBER working paper series
442
Rivista internazionale di scienze sociali
434
Giornale degli economisti e annali di economia
396
Economia e politica industriale
390
Rivista di economia agraria
386
Working paper / National Bureau of Economic Research, Inc.
380
Bancaria : mensile dell'Associazione Bancaria Italiana
348
Economia pubblica : the Italian journal of public economics and law
343
NBER Working Paper
342
Temi di discussione del Servizio Studi / Banca d'Italia
337
Journal of business ethics : JOBE
327
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
323
Working paper
307
IZA Discussion Paper
304
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Discussion paper / Centre for Economic Policy Research
284
Bank of Italy Occasional Paper
276
IZA Discussion Papers
268
Health care management review : HCM review
264
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
264
Temi di discussione / Banca d'Italia
259
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
257
International journal of contemporary hospitality management
251
Tourism management : research, policies, practice
245
Rivista italiana di economia, demografia e statistica : organo della Società Italiana di Economia, Demografia e Statistica
237
Realtà del mezzogiorno : mensile di politica economia e cultura
232
Applied economics
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
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ECONIS (ZBW)
235
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1
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
2
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
3
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
4
How does the learning climate affect customer satisfaction?
Wang, Mei-ling
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1283-1303
Persistent link: https://www.econbiz.de/10009553151
Saved in:
5
Error management culture : impact on cohesion, stress, and turnover intentions
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Madera, Juan
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 124-141
Persistent link: https://www.econbiz.de/10011564530
Saved in:
6
Service climate and employee performance : exploring the moderating role of job stress and organizational identification
Zhang, Ruo Yong
;
Liu, Xin Mei
;
Wang, Hai Zhen
;
Shen, Li
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2355-2372
Persistent link: https://www.econbiz.de/10009298984
Saved in:
7
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
8
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
9
The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok
;
Seung, Kenny Y.
;
Seo, Sang Yun
;
Kim, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
Saved in:
10
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
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