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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
85
Service quality
85
Consumer behaviour
69
Customer satisfaction
69
Konsumentenverhalten
69
Kundenzufriedenheit
69
KMU
44
SME
44
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31
Service industry
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27
Customer integration
21
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21
Taiwan
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Betriebliche Wertschöpfung
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Confidence
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Beschwerdemanagement
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Complaint management
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Online-Marketing
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customer loyalty
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customer satisfaction
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E-commerce
13
Electronic Commerce
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12
Marketingmanagement
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Chaston, Ian
3
Ha, Hong Youl
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Nätti, Satu
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Wu, Cedric Hsi-jui
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Altinay, Eser
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Altinay, Levent
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Back, Ki-Joon
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Chao, Pei
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Eid, Riyad
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Gil Saura, Irene
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Lin, Wen-bao
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Ma, Jianfeng
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Ok, Chihyung
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Quester, Pascale G.
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Rayburn, Steven W.
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Tang, Tseng-chung
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Alrawadieh, Zaid
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The service industries journal
Economisch statistische berichten : ESB
2,011
Journal of business research : JBR
1,143
Industrial marketing management : the international journal for industrial and high-tech firms
1,084
SpringerLink / Bücher
756
Small business economics : an entrepreneurship journal
644
Journal of retailing and consumer services
642
International journal of production economics
553
Maandschrift economie : tijdschrift voor algemeen economische en social-economische vraagstukken
529
Discussion paper / Tinbergen Institute
521
The journal of business & industrial marketing
506
De economist : Netherlands economic review ; quarterly review of the Royal Netherlands Economic Association
447
International journal of production research
410
SEO-rapport
404
Discussion paper series / IZA
400
International journal of hospitality management
365
International journal of entrepreneurship and small business
354
Europäische Hochschulschriften / 5
332
European journal of operational research : EJOR
317
Journal of small business and enterprise development
283
The journal of services marketing
263
Cogent business & management
258
Openbare uitgaven : zin en omvang van de overheidsuitgaven ; publikatie van de Stichting Instituut voor Onderzoek van Overheidsuitgaven te 's-Gravenhage
257
Publikatie / Sociaal-Economische Raad
256
Journal of Services Marketing
255
Uitgave van de Sociaal-Economische Raad
254
Gabler Edition Wissenschaft
248
Tinbergen Institute Discussion Paper
246
Technological forecasting & social change : an international journal
241
Tijdschrift voor economische en sociale geografie : TESG
234
IZA Discussion Paper
232
Discussion paper / Center for Economic Research, Tilburg University
227
NBER working paper series
221
Journal of the Academy of Marketing Science
220
Journal of strategic marketing
215
Working paper
214
Statistisch magazine / Centraal Bureau voor de Statistiek, Hoofafdeling Ontwikkeling
212
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
208
Discussion paper / Centre for Economic Policy Research
206
International small business journal : researching entrepreneurship
205
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ECONIS (ZBW)
258
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1
The influence of customer-to-customer interactions and role typology on customer reaction
Wu, Cedric Hsi-jui
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1499-1511
Persistent link: https://www.econbiz.de/10003802517
Saved in:
2
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
3
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
4
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
5
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
6
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
7
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
8
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
9
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
10
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
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