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Dienstleistungsqualität
293
Service quality
293
Customer satisfaction
105
Kundenzufriedenheit
105
Spain
88
Spanien
88
Beziehungsmarketing
81
Relationship marketing
81
Consumer behaviour
65
Konsumentenverhalten
65
Dienstleistungssektor
57
Service industry
57
Taiwan
29
Competitive advantage
26
Wettbewerbsvorteil
26
Erfolgsfaktor
23
Success factor
23
Hotel industry
22
Hotellerie
22
Performance measurement
22
Performance-Messung
22
Customer service
19
Innovation management
19
Innovationsmanagement
19
Kundenservice
19
Quality management
18
Qualitätsmanagement
18
Beschwerdemanagement
17
Complaint management
17
KMU
17
SME
17
service quality
17
Dienstleistung
16
Hospital
16
Krankenhaus
16
Services
16
Tourism industry
16
Tourismuswirtschaft
16
E-commerce
15
Electronic Commerce
15
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412
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Eid, Riyad
3
Kandampully, Jay
3
Lee, Sang M.
3
Lin, Wen-bao
3
Mas-Verdu, Francisco
3
Navarro-Espigares, José Luis
3
Peris-Ortiz, Marta
3
Ribeiro Soriano, Domingo
3
Tsaur, Sheng-hshiung
3
Aboramadan, Mohammed
2
Abualigah, Ahmad
2
Alves, Helena
2
Arici, Hasan Evrim
2
Badar, Kamal
2
Barrutia, José M.
2
Bryson, John R.
2
Carmona, Pedro
2
Cegarra Navarro, Juan Gabriel
2
Cegarra-Navarro, Juan Gabriel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chaves, Rafael
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
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Gil Saura, Irene
2
Gil-Pechuan, Ignacio
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Ha, Hong Youl
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Henseler, Jörg
2
Hormiga, Esther
2
Janda, Swinder
2
Karatepe, Osman M.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lapiedra, Rafael
2
Lee, Donhee
2
León-Darder, Fidel
2
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The service industries journal
Información comercial española : ICE : revista de economía
1,369
Papeles de economía española
892
SpringerLink / Bücher
743
Journal of business research : JBR
596
International journal of hospitality management
583
Business strategy and the environment
540
Journal of retailing and consumer services
497
Boletín de estudios económicos
490
Revista de estudios agro-sociales
413
Economía industrial
380
Investigaciones económicas
357
Moneda y crédito : revista de economía
352
Hacienda pública española : review of public economics
336
Discussion paper series / IZA
334
Applied economics
316
International journal of production economics
308
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
NBER working paper series
290
Working paper / National Bureau of Economic Research, Inc.
272
Journal of business ethics : JOBE
262
Revista de economía aplicada : publicación cuatrimestral
252
Technological forecasting & social change : an international journal
249
Springer eBook Collection
246
NBER Working Paper
244
Tourism management : research, policies, practice
242
Europäische Hochschulschriften / 5
239
Corporate social responsibility and environmental management
238
Documentos de trabajo / Banco de España, Servicio de Estudios
238
Industrial marketing management : the international journal for industrial and high-tech firms
231
Documento de trabajo / Fundación de las Cajas de Ahorros
229
International journal of contemporary hospitality management
225
Discussion paper / Centre for Economic Policy Research
223
The journal of services marketing
223
International journal of production research
213
The TQM journal : the international review of organizational improvement
212
IZA Discussion Papers
205
Gabler Edition Wissenschaft
204
IZA Discussion Paper
203
International journal of productivity and quality management : IJPQM
199
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ECONIS (ZBW)
412
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1
E-corporate social responsibility in socially responsible firms : the case of Spanish firms
Chaves, Rafael
;
Mozas, Adoración
;
Puentes, Raquel
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 2033-2050
Persistent link: https://www.econbiz.de/10009298268
Saved in:
2
Which services support research activities at universities?
del-Palacio, Itxaso
;
Sole, Francesc
;
Berbegal, Jasmina
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 39-58
Persistent link: https://www.econbiz.de/10008904685
Saved in:
3
Reinforcing competitive advantage through green organizational culture and green innovation
Gürlek, Mert
;
Tuna, Muharrem
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 467-491
Persistent link: https://www.econbiz.de/10011880830
Saved in:
4
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Saved in:
5
Customer focus, service process fit and customer relationship management profitability : the effect of knowledge sharing
Fan, Yi Wen
;
Ku, Edward
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 203-223
Persistent link: https://www.econbiz.de/10003964389
Saved in:
6
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
7
Key capabilities in knowledge-intensive service business
Ritala, Paavo
;
Hyötylä, Maarit
;
Blomquist, Kirsimarja
; …
- In:
The service industries journal
33
(
2013
)
5
,
pp. 486-500
Persistent link: https://www.econbiz.de/10009757826
Saved in:
8
Services specialization (a possible index) and its connection with competitiveness : the case of Romania
Ioncica, Maria
;
Draghici, Mihaela
;
Petrescu, Cristina
; …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2023-2044
Persistent link: https://www.econbiz.de/10008759968
Saved in:
9
Online visibility as a source of competitive advantage for small- and medium-sized tourism accommodation enterprises
Smithson, Steve
;
Devece, Carlos Alberto
;
Lapiedra, Rafael
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1573-1587
Persistent link: https://www.econbiz.de/10009232946
Saved in:
10
Improving competitiveness through city marketing in Spanish hotels
Cegarra Navarro, Juan Gabriel
;
Martinez-Martinez, Aurora
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1489-1503
Persistent link: https://www.econbiz.de/10009232972
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