A systems approach to service development in a concurrent engineering environment
Year of publication: |
2007
|
---|---|
Authors: | Yang, Ching-Chow |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 27.2007, 5/6, p. 635-652
|
Subject: | Dienstleistungsqualität | Service quality | Innovation | Wettbewerbsvorteil | Competitive advantage | Taiwan |
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