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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
75
Service quality
75
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
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16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
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14
customer loyalty
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Kundenwert
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Lieferantenmanagement
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Supplier relationship management
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customer satisfaction
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The service industries journal
SpringerLink / Bücher
1,670
Journal of business research : JBR
800
Journal of retailing and consumer services
597
Industrial marketing management : the international journal for industrial and high-tech firms
522
Springer eBook Collection
386
Gabler Edition Wissenschaft
368
Springer eBook Collection / Business and Economics
368
Europäische Hochschulschriften / 5
323
International journal of hospitality management
284
Research
256
The journal of services marketing
226
The journal of business & industrial marketing
223
Journal of the Academy of Marketing Science
212
Journal of Food Distribution Research
208
Journal of strategic marketing
205
Lehrbuch
192
Journal of marketing
184
European journal of marketing : EJM
171
Journal of marketing management : MM
154
International journal of electronic customer relationship management : IJECRM
153
Marketing intelligence & planning
140
Management Science
135
Journal of travel and tourism marketing
134
International journal of contemporary hospitality management
130
Journal of Agricultural and Applied Economics
130
Asia Pacific journal of marketing and logistics
125
The journal of product & brand management
123
essentials
123
Journal of hospitality marketing & management
122
Psychology & marketing
119
Tourism management : research, policies, practice
119
Journal of service research : JSR
118
Management science : journal of the Institute for Operations Research and the Management Sciences
118
Hamburger Schriften zur Marketingforschung
117
Cogent business & management
116
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
116
Journal of service management
112
Journal of retailing
111
The journal of brand management : an international journal
108
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ECONIS (ZBW)
189
USB Cologne (EcoSocSci)
1
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1
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
2
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
3
Relationship quality of an establisment and perceived value of a purchase
Sánchez-García, Javier
;
Moliner-Tena, Miguel A.
; …
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 151-174
Persistent link: https://www.econbiz.de/10003454674
Saved in:
4
Service industries
marketing
: new approaches
Hogg, Gillian
(
contributor
)
- In:
The service industries journal
Vol. 18, nr. 3
(
1998
)
Persistent link: https://www.econbiz.de/10004378151
Saved in:
5
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
6
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
7
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
8
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
9
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
10
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
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