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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael; Carmona, Pedro; Momparler, Alexandre - In: The service industries journal 32 (2012) 3/4, pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
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Combining service blueprint and FMEA for service design
Chuang, Pao-Tiao - In: The service industries journal 27 (2007) 1/2, pp. 91-104
Persistent link: https://www.econbiz.de/10003454662
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Which services support research activities at universities?
del-Palacio, Itxaso; Sole, Francesc; Berbegal, Jasmina - In: The service industries journal 31 (2011) 1/2, pp. 39-58
Persistent link: https://www.econbiz.de/10008904685
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On the identification of critical mass in internet-based services subject to network effects
Arroyo-Barrigüete, Jose Luis; Ernst, Ricardo; … - In: The service industries journal 30 (2010) 5/6, pp. 643-654
Persistent link: https://www.econbiz.de/10003992714
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Knowledge-intensive service activities in the success of the Australian mining industry
Martinez-Fernandez, Cristina - In: The service industries journal 30 (2010) 1/2, pp. 55-70
Persistent link: https://www.econbiz.de/10003964357
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Seeking efficiency through productisation : a case study of small KIBS participating in a productisation project
Valminen, Katriina; Toivonen, Marja - In: The service industries journal 32 (2012) 1/2, pp. 273-289
Persistent link: https://www.econbiz.de/10009427676
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Analysing the effect of environmental factors on service performance
Sellers, Ricardo; Nicolau, Juan Luis - In: The service industries journal 31 (2011) 9/10, pp. 1471-1488
Persistent link: https://www.econbiz.de/10009232975
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Controlling the driving and road safety sector through the driving test success rate?
Andreff, Madeleine; Bancel-Charensol, Laurence; … - In: The service industries journal 28 (2008) 3/4, pp. 355-373
Persistent link: https://www.econbiz.de/10003751486
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128