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Structural equation model
29
Strukturgleichungsmodell
29
Dienstleistungsqualität
11
Service quality
11
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
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Relationship marketing
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Taiwan
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Hotel industry
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International market entry
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Internationaler Markteintritt
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Job changing
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Kundenwert
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Qualitätsmanagement
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South Korea
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Kim, Wansoo
2
Ok, Chihyung
2
Aghaei, Iman
1
Alonso-Almeida, María del Mar
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Alves, Helena
1
Arasli, Huseyin
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Balboni, Bernardo
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Benkenstein, Martin
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Cheng, I-shin
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Chih, Wen-hai
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Da Saá, Petra
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Diallo, Mbaye Fall
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Faria, Nélia
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The service industries journal
Iranian economic review : journal of University of Tehran
162
Journal of business research : JBR
98
SpringerLink / Bücher
76
Technological forecasting & social change : an international journal
70
ILO Working Papers
69
International journal of productivity and quality management : IJPQM
67
International journal of business information systems : IJBIS
62
International journal of economic perspectives : IJEP
59
International journal of production economics
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Discussion paper series / IZA
54
MPRA Paper
49
The international journal of human resource management
46
International journal of production research
45
International journal of hospitality management
44
Europäische Hochschulschriften / 5
43
International Journal of Energy Economics and Policy : IJEEP
43
Working paper / National Bureau of Economic Research, Inc.
43
Iranian journal of economic studies : IJES
42
Cogent business & management
41
NBER working paper series
41
International journal of services and operations management
40
NBER Working Paper
40
Tourism management : research, policies, practice
40
International journal of economics and financial issues : IJEFI
39
Applied economics
38
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
38
Journal of retailing and consumer services
36
CESifo Working Paper
35
IZA Discussion Papers
35
Journal of business ethics : JOBE
35
Schriften zur Textilwirtschaft : SzT
34
Zeitschrift für allgemeine und textile Marktwirtschaft
33
CESifo working papers
32
Forschungsberichte des Landes Nordrhein-Westfalen
31
Journal of fashion marketing and management
31
Organizational research methods : ORM
31
Journal of Fashion Marketing and Management: An International Journal
30
Global business review
29
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ECONIS (ZBW)
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1
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
3
The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
Lee, Shu-cheng
;
Liang, Hueimei
;
Liu, Chang-yung
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2421-2440
Persistent link: https://www.econbiz.de/10008809579
Saved in:
4
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
5
Modelling job stress as a mediating role in predicting turnover intention
Chen, Mai-fang
;
Lin, Chieh-peng
;
Lien, Gin-yen
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1327-1345
Persistent link: https://www.econbiz.de/10009154351
Saved in:
6
Medical error reduction : the effect of employee satisfaction with organizational support
Lee, Donhee
;
Lee, Sang M.
;
Schniederjans, Marc J.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1311-1325
Persistent link: https://www.econbiz.de/10009154353
Saved in:
7
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
8
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
9
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
10
The influence of organisational context on training success in the restaurant industry
Ballesteros, Jose Luis
;
Da Saá, Petra
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1265-1282
Persistent link: https://www.econbiz.de/10009553153
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