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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
127
Kundenzufriedenheit
127
Consumer behaviour
96
Konsumentenverhalten
96
Performance measurement
48
Performance-Messung
48
Taiwan
46
Dienstleistungssektor
43
Service industry
43
Customer service
25
Kundenservice
25
Customer integration
24
Kundenintegration
24
Beschwerdemanagement
23
Complaint management
23
Hotel industry
22
Hotellerie
22
Arbeitszufriedenheit
21
Job satisfaction
21
Spain
21
Spanien
21
Confidence
20
Vertrauen
20
Arbeitsverhalten
19
Bank
19
Betriebliche Wertschöpfung
19
Dienstleistung
19
E-commerce
19
Electronic Commerce
19
Services
19
Value creation
19
Work behaviour
19
Customer value
18
Emotion
18
Kundenwert
18
customer satisfaction
17
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Article
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454
Aufsatz in Zeitschrift
454
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8
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8
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Ha, Hong Youl
4
Lin, Wen-bao
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Kandampully, Jay
3
Rayburn, Steven W.
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Tsaur, Sheng-hshiung
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Wu, Cedric Hsi-jui
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Yi, Youjae
3
Alves, Helena
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Backhouse, Chris J.
2
Bayighomog, Steven W.
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Eid, Riyad
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gallouj, Fai͏̈z
2
Ganz, Walter
2
Gil Saura, Irene
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Gomes, Carlos Francisco
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Guchait, Priyanko
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Ha, Sejin
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Henseler, Jörg
2
Horbel, Chris
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Hsu, Maxwell K.
2
Huang, Li-shia
2
Jaaron, Ayham A. M.
2
Janda, Swinder
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
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The service industries journal
Journal of business research : JBR
1,259
International journal of hospitality management
795
SpringerLink / Bücher
777
Journal of retailing and consumer services
771
Journal of business ethics : JOBE
733
Industrial marketing management : the international journal for industrial and high-tech firms
550
NBER working paper series
518
Working paper / National Bureau of Economic Research, Inc.
501
NBER Working Paper
417
The journal of corporate finance : contracting, governance and organization
372
Discussion paper series / IZA
361
The journal of services marketing
347
International journal of contemporary hospitality management
322
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
322
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
322
Cogent business & management
315
The international journal of human resource management
305
Management science : journal of the Institute for Operations Research and the Management Sciences
299
International journal of production research
278
The accounting review : a publication of the American Accounting Association
277
Finance research letters
273
Tourism management : research, policies, practice
271
The journal of business & industrial marketing
270
Journal of financial economics
258
Strategic management journal
258
Academy of Management journal : AMJ
252
International journal of production economics
252
CESifo working papers
244
Journal of the Academy of Marketing Science
237
International journal of productivity and quality management : IJPQM
226
Business horizons
225
Journal of hospitality marketing & management
225
Harvard-Business-Manager : das Wissen der Besten
223
Journal of strategic marketing
223
Journal of Services Marketing
215
European journal of operational research : EJOR
211
European management journal
208
Leadership & organization development journal
207
Journal of travel and tourism marketing
206
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ECONIS (ZBW)
454
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454
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1
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
4
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
5
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
6
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
9
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
10
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
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