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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
83
Service quality
83
Customer satisfaction
66
Kundenzufriedenheit
66
Consumer behaviour
65
Konsumentenverhalten
65
Firm performance
60
Unternehmenserfolg
60
Dienstleistungssektor
29
Service industry
29
Taiwan
29
Lieferantenmanagement
27
Supplier relationship management
27
Marketing management
24
Marketingmanagement
24
Customer integration
20
Kundenintegration
20
Lieferkette
19
Supply chain
19
Betriebliche Wertschöpfung
18
Confidence
18
Customer value
18
Kundenwert
18
Value creation
18
Vertrauen
18
Bank
17
Customer service
17
Kundenservice
17
customer satisfaction
15
Beschwerdemanagement
14
Complaint management
14
customer loyalty
14
E-commerce
12
Electronic Commerce
12
Internet marketing
12
Online-Marketing
12
Arbeitsverhalten
11
Brand management
11
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Article
291
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292
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292
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4
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4
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1
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Ha, Hong Youl
3
Nätti, Satu
3
Wu, Cedric Hsi-jui
3
Auh, Seigyoung
2
Back, Ki-Joon
2
Cegarra-Navarro, Juan Gabriel
2
Chao, Pei
2
Gil Saura, Irene
2
Horbel, Chris
2
Jeng, Shih-Ping
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Chin-tsai
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Mengüç, Bülent
2
Nicolau-Gonzálbez, Juan L.
2
Ok, Chihyung
2
Palacios Marqués, Daniel
2
Peris-Ortiz, Marta
2
Phillips, Paul
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Popp, Bastian
2
Quester, Pascale G.
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Rozen-Bakher, Ziva
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Sánchez-García, Javier
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Tang, Tseng-chung
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Yi, Youjae
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Abdelzaher, Dina M.
1
Abousweilem, Fayrouz
1
Abusweilem, Mohammed A.
1
Ada, Erhan
1
Addo, Prince Clement
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Adhikari, Kishalay
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The service industries journal
International journal of production economics
2,199
Journal of business research : JBR
1,814
International journal of production research
1,803
Industrial marketing management : the international journal for industrial and high-tech firms
1,389
European journal of operational research : EJOR
1,382
SpringerLink / Bücher
1,206
Transportation research / E : an international journal
850
Journal of retailing and consumer services
734
NBER working paper series
671
Working paper / National Bureau of Economic Research, Inc.
616
International journal of logistics systems and management
586
The journal of business & industrial marketing
572
NBER Working Paper
531
Management science : journal of the Institute for Operations Research and the Management Sciences
477
International journal of logistics : research and applications
475
Cogent business & management
457
International journal of hospitality management
453
Omega : the international journal of management science
418
Technological forecasting & social change : an international journal
410
Discussion paper / Centre for Economic Policy Research
409
The international journal of logistics management
373
Strategic management journal
372
Discussion paper series / IZA
370
Finance research letters
368
Journal of strategic marketing
363
Supply chain management : an international journal
362
Gabler Edition Wissenschaft
358
CESifo working papers
350
Journal of business ethics : JOBE
343
Springer eBook Collection
342
Applied economics
333
Europäische Hochschulschriften / 5
327
Working paper
327
Journal of purchasing and supply management
326
International Journal of Physical Distribution & Logistics Management
324
Journal of the Academy of Marketing Science
322
Journal of operations management
316
Production and operations management : an international journal of the Production and Operations Management Society
301
International journal of physical distribution & logistics management : IJPD & LM
299
Energy economics
298
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ECONIS (ZBW)
292
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1
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292
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1
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
2
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
3
Logistics
service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
4
Stakeholder engagement via social media : an analysis of third-party
logistics
companies
Denktaş-Şakar, Gül
;
Sürücü, Ebru
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
Saved in:
5
Integration and organisational learning capabilities in third-party
logistics
providers
Shang, Kuo Chung
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 331-343
Persistent link: https://www.econbiz.de/10003870607
Saved in:
6
Logistics
service capabilities and firm performance of international distribution center operators
Lu, Chin-shan
;
Yang, Ching-chiao
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10003964431
Saved in:
7
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
8
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
9
Corporate sustainability in action
Sebastiani, Roberta
;
Corsaro, Daniela
;
Montagnini, Francesca
- In:
The service industries journal
34
(
2014
)
7
,
pp. 584-603
Persistent link: https://www.econbiz.de/10010385550
Saved in:
10
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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