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The shopping list in goal-directed shopping : scale development and validation
Ahmed, Sohel; Ding Hooi Ting - In: The service industries journal 39 (2019) 5/6, pp. 319-342
Persistent link: https://www.econbiz.de/10012203302
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Shopping mall management and entertainment experience: a cross-regional investigation
Tsai, Shu-pei - In: The service industries journal 30 (2010) 3/4, pp. 321-337
Persistent link: https://www.econbiz.de/10003980713
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Gender differences of shoppers in the marketing and management of retail agglomerations
Teller, Christoph; Thomson, Jennifer A. - In: The service industries journal 32 (2012) 6, pp. 961-980
Persistent link: https://www.econbiz.de/10009538658
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Enjoyment of the shopping experience : impact on customers' repatronage intentions and gender influence
Hart, Cathy; Farrell, Andrew M.; Stachow, Grazyna; … - In: The service industries journal 27 (2007) 5/6, pp. 583-604
Persistent link: https://www.econbiz.de/10003621776
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying; Chi, Christina Geng-Qing - In: The service industries journal 38 (2018) 15/16, pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
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Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.; Keskin, Halit; Alan, Alev Kocak - In: The service industries journal 37 (2017) 7/8, pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146