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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Relational bonds, customer engagement, and service quality
Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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Exploring antecedents of customer citizenship behaviors in services
Choi, Laee; Lotz, Sherry L. - In: The service industries journal 38 (2018) 9/10, pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
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Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien - In: The service industries journal 36 (2016) 13/14, pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
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An innovative service quality evaluation and improvement model
Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton - In: The service industries journal 38 (2018) 3/4, pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203