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~isPartOf:"The service industries journal"
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DETERMINANTS OF SERVICE QUALIT...
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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
105
Kundenzufriedenheit
105
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
65
Konsumentenverhalten
65
Dienstleistungssektor
34
Service industry
34
Taiwan
27
Spain
20
Spanien
20
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Dienstleistung
16
Hotel industry
16
Hotellerie
16
Services
16
Measurement
15
Messung
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Quality management
14
Qualitätsmanagement
14
customer satisfaction
14
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Betriebliche Wertschöpfung
11
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90
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2
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Article
302
Book / Working Paper
7
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Article in journal
309
Aufsatz in Zeitschrift
309
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
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5
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1
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English
309
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Alves, Helena
4
Kandampully, Jay
3
Lin, Wen-bao
3
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Sole, Francesc
2
Tarí, Juan José
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
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The service industries journal
IZA Discussion Papers
1,462
Discussion paper series / IZA
1,157
NBER working paper series
936
Working paper / National Bureau of Economic Research, Inc.
798
NBER Working Paper
767
MPRA Paper
644
IZA Discussion Paper
568
Economics of education review
476
International journal of hospitality management
421
Journal of business research : JBR
396
CESifo working papers
379
CESifo Working Paper
378
Journal of retailing and consumer services
355
Mathematica Policy Research Reports
329
IDB Publications (Working Papers)
303
Working paper
268
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
250
CESifo Working Paper Series
248
SpringerLink / Bücher
240
Applied economics
230
CEPR Discussion Papers
225
Working Papers / eSocialSciences
225
Discussion paper
216
The journal of services marketing
213
The journal of technology transfer
212
World Bank Publications
212
Policy research working paper : WPS
211
Technological forecasting & social change : an international journal
195
World Bank Other Operational Studies
195
Working Paper
189
World Bank E-Library Archive
186
Research policy : policy, management and economic studies of science, technology and innovation
177
Applied economics letters
176
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
171
Journal of marketing for higher education
170
Discussion paper / Centre for Economic Policy Research
169
Economics letters
165
European journal of operational research : EJOR
165
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ECONIS (ZBW)
309
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309
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1
Multigroup validation of the service quality, customer satisfaction and performance links in higher
education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
2
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
3
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
4
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
5
Similarities and differences between self-assessment approaches in public services in higher
education
institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
6
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
7
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
8
Simultaneous
measurement
of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
9
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
10
Service quality in public services as a segmentation variable
Sánchez-Pérez, Manuel
;
Sánchez-Fernández, Raquel
; …
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10003501898
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